Description : IT PMO Operations
Location : GCC, Chennai
Experience Required : 8 to 10 years
Department : Operations
Role Summary
The IT PMO Operations will lead and govern end-to-end project management for automated warehouse go-live initiatives, ensuring seamless coordination between Technology (WMS/TMS), Automation, Engineering, Integration, and Operations teams.
This role is accountable for planning, execution, risk management, and successful handover of highly complex warehouse transformation programs into steady-state operations.
Key Responsibilities
Program & Go-Live Management :
- Own end-to-end project governance for automated warehouse go-live initiatives, from planning through stabilization.
- Define and manage integrated go-live plans covering WMS, TMS, automation systems, material handling equipment, and integrations.
- Lead cutover planning, mock go-lives, hypercare, and post go-live stabilization.
Technology & Systems Coordination
- Coordinate closely with Technology teams implementing WMS, TMS, OMS, middleware, and reporting systems.
- Ensure system readiness across functional testing, integration testing, performance testing, and user acceptance testing (UAT).
- Track dependencies across software development, configuration, and infrastructure readiness.
Automation, Engineering & Integration Alignment
- Work with Automation and Engineering teams deploying conveyors, sorters, AS/RS, robotics, PLC/SCADA, and other MHE systems.
- Ensure tight alignment between physical automation and digital systems through interface readiness and end-to-end testing.
- Manage system integrators and third-party vendors delivering automation and integration components.
PMO Governance & Reporting
- Establish PMO standards, RAID logs, milestone tracking, and executive dashboards.
- Provide regular status updates to senior leadership on progress, risks, budget, and go-live readiness.
- Drive decision-making forums, steering committees, and escalation management.
Operational Readiness & Change Management
- Coordinate operational readiness activities including SOP finalization, training, user access, and support models.
- Ensure smooth transition from project mode to operations and IT support teams.
- Support change management and communication plans for warehouse operations and stakeholders.
Risk, Quality & Compliance
- Proactively identify risks related to systems, automation, timelines, and operational impact.
- Ensure compliance with internal IT governance, security, and quality standards.
- Drive issue resolution and continuous improvement during hypercare.
Education
Required Qualifications & Skills :
- Bachelors degree in Engineering, Information Systems, Supply Chain, or related field.
- PMP / PRINCE2 / SAFe / Agile certifications preferred.
Experience
- 8 to 10 years of experience in IT PMO / Program Management, preferably within Supply Chain or Logistics.
- Proven experience managing warehouse automation go-lives involving WMS, TMS, and system integrations.
- Experience working with global, cross-functional teams and system integrators.
Technical Skills
- Strong understanding of WMS (Manhattan, Blue Yonder, SAP EWM, etc.) and TMS platforms.
- Familiarity with warehouse automation technologies (conveyors, sorters, robotics, AS/RS).
- Knowledge of integration patterns, middleware, and end-to-end supply chain systems.
Soft Skills
- Strong leadership and stakeholder management skills.
- Excellent planning, coordination, and problem-solving abilities.
- Ability to manage high-pressure go-live environments and complex dependencies.
- Clear communication skills for executive and operational audiences
(ref:hirist.tech)
