IT Operations

About WizCommerce

Wholesale distribution is a $10T+ industry — and most of it still runs on fax, spreadsheets, and legacy ERPs. We're here to change that.

WizCommerce is the AI Operating System for B2B Trade. We build AI-native commerce solutions that sit on top of the ERPs distributors already use — no rip and replace, no 12-month implementations. Just real transformation, fast.

Our platform combines an AI-native CRM, B2B website builder, embedded finance, and AI co-workers (order entry, quoting, content) into one unified system built for how wholesale actually works.

The results speak for themselves:

• 180% Net Revenue Retention
• 4X YoY ARR growth
• 400% growth in customers with >$50K ACV
• 95% implementation success rate (vs. an industry average of 30%)

We serve 150+ customers across North America — from Jaipur Living to Loloi — and we're a fast-growing team backed by Peak XV Partners, Blume Ventures, Alpha Wave Global, and others.

If you want to build category-defining software in a massive, underserved industry — with a team that has genuinely lived the problem — WizCommerce is the place to be.

The Role

We're looking for hands-on, security-minded IT Operations to own end-user IT, endpoint management, identity & access, and SaaS administration across our Bengaluru office and remote workforce.

You'll be the single point of accountability for IT service delivery — from new hire setup to SOC 2, ISO 27001, and customer security audit readiness. A high-ownership role for someone who loves building processes, automating the mundane, and raising the bar on security as we scale.

Roles & Responsibilities

• Endpoint & Device Management: Manage the complete Mac and Windows lifecycle, administer MDM (Jamf/Intune/Kandji) for security baselines, and maintain EDR and patch compliance.
• Identity, Access & SaaS: Administer core tools (Google Workspace, Slack, Zoom, 1Password), manage SSO (Okta/Google), and enforce JML workflows and access reviews.
• IT Service Desk: Own the helpdesk queue and SLAs, streamline onboarding/offboarding, and support AV for leadership meetings and customer demos.
• Network & Office IT: Manage office Wi-Fi, firewalls, VPNs, AV setups, and ensure ISP redundancy.
• Security & Compliance: Enforce controls and collect evidence for SOC 2 and ISO 27001 audits, partnering with InfoSec on incidents and DR testing.
• Vendor & Budget: Manage IT vendors, SLAs, cost optimization, and overall IT budget forecasting.
• Process & Automation: Document SOPs, automate repetitive tasks via scripts (Okta, Slack, GAS), and track key IT metrics like TAT and CSAT.

Must-Have Qualifications

• 3–5 years of progressive experience in IT Operations / Corporate IT / End-User Computing, preferably in a high-growth SaaS or product company.
• Strong hands-on experience administering Google Workspace, Slack, Zoom, and modern SaaS stacks.
• Working knowledge of identity providers: Okta, Azure AD / Entra ID, or Google SSO — including SAML, SCIM, and MFA.
• Experience managing Mac and Windows fleets via MDM (Jamf, Intune, Kandji, or equivalent).
• Solid understanding of office networking: Wi-Fi, VLANs, firewalls, VPN — and AV/conferencing setups.
• Exposure to SOC 2 and/or ISO 27001 audits from an IT controls and evidence-gathering perspective.
• Strong scripting / automation comfort (Bash, PowerShell, or Python is a plus) and ITSM tooling (Jira Service Management, Freshservice, etc.).
• Excellent communication skills and a strong service mindset: you can explain technical issues clearly to non-technical employees.

Why WizCommerce

• Build Something Real:: Help build the IT backbone of a category-defining AI x B2B Commerce company — on the cutting edge of AI for commerce.
• High Ownership:: Direct ownership of a critical function with full leadership visibility. Your work is visible and impactful from day one.
• Growth Trajectory:: We are growing fast across India and the US. A high-trust, high-ownership culture where great work gets noticed — quickly.

Location: Bengaluru

Learn more: wizcommerce.com