IT Operations Manager

BA/BS (or equivalent experience) in Computer Science, Data Science, Business

Information Systems, Cybersecurity or a related field

10+ years of experience in technical global customer support experience, with at least 3

years in a managerial position.

Strong network administration and troubleshooting knowledge.

Project management, knowledge sharing, cybersecurity vigilance, and overall

organizational success.

Extensive experience with Windows and Mac OS and troubleshooting and support.

Experience working with Azure AD, JIRA (Mandatory)

Comfortable working in a fast-paced international environment and providing wideranging technical assistance.

In-depth practical knowledge of troubleshooting and administration of commonly used

applications.

Highly organized, Superior attention to detail, flexible, creative, able to prioritize multiple

tasks, and able to thrive in a fast-paced and ever-changing environment and leadership

abilities.

Effective communicator with the ability to influence and champion new initiatives.

Ability to travel up to 20% to company locations.

Willingness to provide on-call weekend support for critical IT requests.