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IT Operations Manager (ITOS G)

6-11 Years
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  • Posted 8 days ago
  • Over 50 applicants
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Job Description

  • Oversee and Manage IT operations which includes End User Support (Hardware, Software and Computing Devices), Data Centre Management, Network Operations Management, Service Desk & SLA Management, Security and Vendor Management.
  • Oversee the installation, configuration and maintenance of end user devices, networks, applications, softwares and tools.
  • Manage team of operations support specialists, coach them and provide trainings as necessary.
  • Define, manage and maintain KPIs, processes and policies to continually improve IT Operations.
  • Liason with various stakeholders (IT and Business) to understand their need and ensure they have appropriate resources and support to carry out day to day operations.
  • Respond and resolve user issues in a timebound manner.
  • Perform regular audits and assessments of existing operations to identify opportunities for improvement
  • Ensure Compliance and adherence of MSILs IT Policies
  • Manage Procurement and Maintenance of End User Computing Hardwares and Softwares
  • Conduct market research to identify potential vendors and stay updated on industry trends and advancements in IT Operations Area.
  • Educational Qualifications-
  • BE/ BTech
  • Competencies/ Skills -
  • 5-8 years of experience in managing IT Operations with proven experience in End User, Service Desk, Data Centre, Facility, LAN, Security and Vendor Management
  • Excellent Customer Centricity
  • Good Aptitude and Assertiveness
  • Good Presentation and Communication skils
  • Good knowdledge of ITSM Tools
  • Ability to work collaboratively across teams and manage multiple projects simultaneously.

More Info

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Open to candidates from:
Indian

About Company

Maruti Suzuki was established with a dream to provide the 'Joy of Mobility' in the early 1980s. With a humble start of manufacturing about 20,000 cars in a year, the Company has grown leaps and bounds, manufacturing close to 2 million cars a year in FY 2022-23.

Job ID: 120253857