Job description
- Assume responsibility for assigned IT Operation services and activities specific to a site (or sites) including implementing and administering
- Administer and provide ongoing technical support locally on site of information technology hardware (desktop/laptop/Chromebox) and software
- Maintain staff by recruiting, selecting, orienting, and training employees
- Conduct 1:1 discussions with IT Generalists to develop personal growth opportunities and provide coaching sessions to discuss set of expectations
- Maintain a safe and secure work environment
- Complete projects by coordinating resources and timetables with different IT stakeholders and non-IT departments
- Perform hardware troubleshooting which included repairs, upgrades and configuration of desktops/laptops
- Take ownership of technical issues, working with different stakeholders to resolve technical concerns as necessary
- Monitor, report and document system and performance issues
- Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results
- Adhere to company policies, core values and procedures
- Work on shifting schedules and available to work in a 24/7 operations environment
- Interpret and validate technical issues, test solutions, follow-up and escalate when necessary
- Solve complex problems in a technical service-oriented environment
- Comprehend, capture and interpret basic information and work within a team in a fast-paced call center environment
As IT Operations Manager, You Have
- Post-secondary or completion of post-secondary schooling preferred
- Minimum 2 years IT experience
- Minimum 1 year management/project management experience
- Experience managing base image and software packaging deployments
- Working knowledge with MS Windows, IOS/OSX, Android, system environments
- Experience in Microsoft desktop and server platforms and their related software management applications
- Detail-oriented team player with creative problem-solving and project management skills
- Ability to implement change and innovation
- Expertise on installation, diagnostics, repair, maintaining and upgrading all hardware and equipment (including but not limited to desktops, laptops, printers) to ensure optimal workstation performance
- Strong interpersonal and organizational skills, must be customer oriented
- Must be tech savvy and updated on the latest technology available on the market (Tablets, Game Console, LED TV s, etc.)
