It Operations Manager

We are seeking an experienced IT Operations Manager to lead our IT operations and end-user services. This role is responsible for delivering secure, reliable, and scalable IT services while driving operational excellence across identity management, endpoint administration, collaboration platforms, office IT, and service delivery.

Responsibilities:

• Lead ITIL-aligned service management processes, including Incident, Request, Problem, and Change Management.
• Manage L1–L2.5 support teams to ensure efficient ticket triage, prioritization, and resolution within established SLA targets.
• Conduct post-incident reviews (PIRs) for major incidents and drive corrective and preventive actions.
• Monitor service performance metrics, identify trends, and implement continual service improvements.
• Own the end-to-end identity lifecycle using Okta, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and SCIM provisioning.
• Ensure timely Joiner-Mover-Leaver (JML) processes with Day-1 readiness and rapid deprovisioning.
• Enforce least-privilege access, authentication standards, and identity governance best practices.
• Manage a Mac-first endpoint environment using Jamf Pro.
• Implement security baselines, software deployment, patch management, and compliance monitoring.
• Continuously improve endpoint reliability, security posture, and employee productivity.
• Administer Google Workspace, Lark, and other collaboration platforms.
• Maintain tenancy hygiene, user lifecycle management, retention policies, and data governance.
• Support business collaboration while ensuring security and compliance.
• Oversee office IT infrastructure, including networking, Wi-Fi, meeting room technology, AV systems, and printing services.
• Coordinate with vendors and service providers to maintain reliable operations across office locations.
• Ensure sites remain audit-ready and operationally compliant.
• Govern SaaS application access, licensing, and utilization.
• Manage the complete IT asset lifecycle, including procurement, deployment, inventory management, and secure disposal.
• Maintain accurate asset records with documented audit evidence.
• Partner with Project Managers, Solution Architects, Security, HR, and business stakeholders to support technology initiatives and operational readiness.
• Drive operational improvements that simplify processes, reduce manual effort, and improve the end-user experience.

Qualifications:

• At least 6–10 years of experience in IT Operations, End User Computing, or Enterprise IT.
• Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred.
• Demonstrated experience in leading IT Support teams within Multinational or Regional Organizations.
• Solid understanding of ITIL Service Management principles.
• Experience administering ITSM platforms such as Jira Service Management.
• Administration experience with Google Workspace and modern collaboration platforms such as Lark.
• Familiarity with endpoint security, device compliance, and SaaS governance.
• Proven Success in managing enterprise IT Operations in fast paced envirnoments.
• Strong handson experience with Jamf Pro and Okta,including SSO, MFA, SCIM,and lifecycle automation.
• Administration experience with Google Workspace and modern collaboration platforms such as Lark.
• Familiarity with endpoint security, device compliance, and SaaS governance.
• Jamf Certified adminsitrator is preferred.
• Okta Certified Administrator is preferred.

Interested candidates please send your cv to [Confidential Information]