IT Operations Manager

Job Description

IT Manager – Headquarters

Experience: 8–10 years in IT Infrastructure, End-User Computing, or Corporate IT

Operations.

Location

Head Office, Gurugram

Role Overview

We are looking for an experienced IT Manager to lead end-user computing and corporate IT

operations at the headquarters. The role will focus on ensuring seamless IT support for

employees and leadership, managing collaboration technologies, maintaining IT assets and

software licensing, and driving operational excellence through a high-performing IT support

team.

The ideal candidate should have strong experience in enterprise end-user support,

collaboration platforms, hardware lifecycle management, and executive IT support.

Key Responsibilities

IT Operations & End-User Computing

Own and manage IT operations for the headquarters office, ensuring high availability

of end-user infrastructure.

Provide advanced troubleshooting and support for Windows, macOS, and Linux

endpoints.

Ensure smooth functioning of laptops, peripherals, and corporate IT equipment.

Define and maintain IT support SLAs and operational processes.

Collaboration & Communication Platforms

Manage enterprise collaboration tools including Google Workspace (Gmail, user

management, access controls).

Ensure reliability of video conferencing solutions such as Zoom, Google Meet, and

conference room systems.

Support hybrid meetings, webinars, and live streaming setups including Zoom to

YouTube and other broadcast requirements.

Executive & Business Support

Provide high-touch IT support for CXO-level leadership and critical business

meetings.

Ensure IT readiness for board meetings, leadership sessions, and company-wide

events.

Hardware & Device Lifecycle Management

Manage the lifecycle of corporate IT assets including laptops, storage devices, and

peripherals.

Evaluate and test new hardware (laptops, SSDs, accessories) before organization-

wide deployment.

Maintain asset inventory, device allocation, and refresh planning.

Software & Licensing Management

Manage enterprise software licenses, renewals, and compliance.

Ensure proper tracking and optimization of software subscriptions and usage.

Corporate Events & Technology Enablement

Manage IT requirements for corporate events, town halls, and large meetings,

including:

o Video conferencing setup

o Audio/video equipment

o Live streaming and broadcasting.

Team Leadership

Lead and mentor a team of 6–7 IT engineers, ensuring effective support coverage and

service quality.

Drive process improvements, automation, and operational efficiency within the IT

support function.

Vendor & Stakeholder Management

Coordinate with hardware vendors, service providers, and internal teams for

procurement, support, and issue resolution.

Ensure timely resolution of IT issues and maintain strong stakeholder satisfaction.

Required Skills

Strong expertise in Windows, macOS, and Linux endpoint support.

Hands-on experience with Google Workspace administration.

Experience managing enterprise video conferencing and AV solutions.

Strong understanding of IT asset management and software licensing.

Proven experience supporting senior leadership and executive environments.

Excellent troubleshooting, communication, and stakeholder management skills.

Preferred Skills

Experience with endpoint management tools (Jamf, Intune, MDM platforms).

Understanding of ITIL-based service management practices.

Exposure to enterprise AV systems and live event technology setups.

Leadership Scope

Manage a team of 6–7 IT support engineers.

Own HQ IT operations and user experience for corporate technology services.