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IT Operations Management

Whisk Software Private Limited
8-14 Years
Gurugram, Hyderabad, Pune
Quick Apply
  • Posted 26 days ago
  • Over 200 applicants have applied

Job Description

Job Title: Problem Manager

Location: Hyderabad, Pune, Gurgaon

Experience: 8 - 14 Years

Skills: ITSM, ITIL, RCA, Problem Management

Role and Responsibilities -

  • Detect and log recurring incidents and problems within IT services.
  • Ensure accurate documentation of incidents and problems for future reference.
  • Conduct thorough investigations to identify the root causes of problems.
  • Utilize various RCA techniques to determine the underlying issues.
  • Develop and implement solutions to resolve identified problems.
  • Work on preventive measures to avoid recurrence of similar issues.
  • Collaborate with IT teams, engineers, and other stakeholders to address problems.
  • Communicate effectively with customers and management about problem status and resolutions
  • Monitor the progress of problem resolution activities to ensure timely completion.
  • Generate reports on problem management activities, including trends and metrics.
  • Continuously improve problem management processes based on feedback and performance metrics
  • Implement best practices from ITIL/ITSM frameworks to enhance efficiency.
  • Ensure adherence to ITIL/ITSM processes and organizational policies

Required Skills -

  • 8+ Years of experience, having thorough knowledge on ITIL/ITSM process
  • Should have good exposure working with stake holders and driving Root cause analysis
  • Define and manage RCA Templates
  • Continuous analysis of incident data, trends and potential areas of improvement
  • Follow ITIL process to prioritize, coordinate, escalate for high priority incidents and conclude RCAs for the same
  • Identify and create immediate action items based on triage and RCA for high priority incidents to minimize reoccurrence in future
  • Conduct required RCA meetings with Stakeholders for P1, P2
  • Retrospection with respective application teams having higher number of critical issues

More Info

Job Type:
Permanent Job
Industry:
Software
Role:
Software Engineer/Programmer
Function:
IT
Employment Type:
Full time

About Company

Why choose GSPANN

“We GSPANNians� are at the heart of the technology that we pioneer. We do not service our customers, we co-create.

With the passion to explore solutions to the most challenging business problems, we support and mentor the technologist in everyone who is a part of our team. This translates into innovations that are path-breaking and inspirational for the marquee clients, we co-create a digital future with.

GSPANN is a work environment where you are constantly encouraged to sharpen your abilities and shape your growth path, We support you to become the best version of yourself by feeding your curiosity, providing a nurturing environment, and giving ample opportunities to take ownership, experiment, learn and succeed.

We’re a close-knit family of more than 1400 people that supports one another and celebrates successes, big or small. We work together, socialize together, and actively serve the communities we live in.

We invite you to carry forward the baton of innovation in technology with us.

At GSPANN, we do not service. We Co-create.

Discover your inner technologist - Explore and expand the boundaries of tech innovation without the fear of failure.

Accelerate your learning - Shape your career while scripting the future of tech. Seize the ample learning opportunities to grow at a rapid pace

Feel included - At GSPANN, everyone is welcome. Age, gender, culture, and nationality do not matter here, what matters is YOU

Inspire and Be Inspired - When you work with the experts, you raise your game. At GSPANN, you’re in the company of marquee clients and extremely talented colleagues

Enjoy Life - We love to celebrate milestones and victories, big or small. Ever so often, we come together as one large GSPANN family

Give Back - Together, we serve communities. We take steps, small and large so we can do good for the environment, weaving in sustainability and social change in our endeavours

We invite you to carry forward the baton of innovation in technology with us.

Let’s Co-create.

Job ID: 103713077

Last Updated: 06-08-2026 05:05:25 AM
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