Develop and implement IT governance framework in line with organizational objectives
Ensure IT projects are carried out in accordance with set standards, procedures, and guidelines
Manage and coordinate IT governance activities and initiatives
Monitor and evaluate IT performance to ensure process improvements
Conduct risk assessments and implement risk management plans
Liaise with stakeholders to make decisions for operational governance and strategic planning
Ensure IT governance principles align with company policies and regulations
Provide guidance and leadership to IT team members
Identify and manage resources needed for the planning, development and delivery of specified information and communications systems services
Monitor compliance with IT governance standards and regulations.
Facilitate risk assessments and ensure appropriate risk management practices are in place.
Collaborate with IT and business units to align IT initiatives with organizational goals.
Manage the product implementation of existing clients adding new business or modifying current business
Responsible for client outreach to kick off the product implementation/migration process
Present project plan to client on product modules to be implemented per signed contract
Set client expectations and define scope of product migration activities
Responsible to educate client on best practices and guide them through the product migration phase
Manage all communication with the client including conducting meetings and conference calls
Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager
Facilitates training needs, schedules client training and reports on training completed
Ability to manage multiple projects concurrently with aggressive timeframes
Complete projects within set timelines while mitigating risks that could cause the project to delay.
Manage detailed work plans, schedules and client status reports.
Responsible for tracking and managing client product migration deliverables
Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration
Ensure successful hand-off to client services group for on-going support post product migration
Collaborate with internal departments to resolve client questions and issues during product migration
Responsible for keeping the project on track and in scope, anticipating and assessing project issues
Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal
