Key Responsibilities:
Leadership & Team Management
- Lead, mentor, and guide engineers across endpoint management, IAM, networking, and system administration.
- Act as a Subject Matter Expert (SME), providing technical guidance and handling escalations.
- Plan, prioritize, and allocate tasks ensuring timely delivery and SLA adherence.
- Drive knowledge-sharing, documentation, and continuous process improvements.
Endpoint Management & Security
- Oversee configuration, deployment, and lifecycle management of Windows, Linux, and macOS endpoints.
- Ensure compliance with security standards through patching, encryption, and endpoint policies.
- Lead vulnerability remediation initiatives in collaboration with cross-functional teams.
- Implement automation for patch management, software distribution, and compliance reporting.
Networking & IAM
- Provide oversight of network security, connectivity troubleshooting, and endpoint-to-network integration.
- Manage IAM systems to enforce least privilege, role-based access, and regulatory compliance.
- Collaborate with security teams to enforce MFA, SSO, and Zero Trust principles.
System Administration (Linux & macOS)
- Act as SME for Linux and macOS environments ensuring availability, scalability, and security.
- Troubleshoot OS-level, configuration, and integration issues.
- Manage updates, hardening, and performance tuning across systems.
Process & Compliance
- Establish and maintain ITIL/ITSM-aligned processes (Incident, Problem, Change, Knowledge).
- Ensure audit readiness and compliance with ISO 27001, SOC2, GDPR, and internal governance standards.
- Track KPIs and prepare operational and security reports.
Required Skills & Experience:
- 7+ years in IT Infrastructure/Security roles, with at least 2–3 years in a leadership or SME capacity.
- Expertise in Endpoint Management tools (Intune, Endpoint Central, Kandji, Jamf).
- Experience with Vulnerability Management platforms (Tenable, Qualys, Rapid7).
- Proficiency with IAM solutions (Okta, OneLogin, Azure AD).
- Strong networking fundamentals (TCP/IP, DNS, VPN, Firewalls).
- Hands-on with Linux (RHEL/Ubuntu/CentOS), macOS, and Windows administration.
- Scripting/automation experience (PowerShell, Bash, Python preferred).
- Deep understanding of IT security principles and regulatory compliance frameworks.
- Excellent communication, stakeholder management, and leadership skills.
