Roles & Responsibilities
- Manage on premise IT infrastructure, enterprise network infrastructure, firewalls and related connectivity.
- Monitor infrastructure performance and proactively identify and resolve capacity, availability and performance issues.
- Implement and maintain IT security controls including endpoint protection, firewall policies, access controls and network security.
- Manage backup, disaster recovery and business continuity processes for critical IT infrastructure.
- Work closely with internal users, business teams and external technology partners/vendors to ensure smooth delivery of IT services.
- Manage IT infrastructure vendors, service providers, AMC/SLA performance and issue escalation.
- Support cloud infrastructure and coordinate with cloud service providers for operational requirements and optimization.
- Maintain appropriate IT documentation, asset records, configurations and operational procedures.
- Identify opportunities for infrastructure improvement, automation, standardization and cost optimization.
- Provide technical guidance and support to the IT team and ensure effective execution of operational activities.
Desired Skills & Experience
- Bachelor or Master of Science/ IT.
- 10 + years of strong experience in infrastructure, network and server administration, IT security, backup management, vendor coordination and end-user support
- Strong troubleshooting and problem-solving skills with the ability to independently manage critical IT operational issues.
- Strong vendor and stakeholder management skills.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Good communication and documentation skills.
- Willingness to learn and adapt to evolving technologies and IT environments.
Interested Candidates can also share their profiles on [Confidential Information] with a subject line, Application - IT Operations
