It Operations Engineer

Job description

Required Skills

• 3-5 years of relevant and progressive experience as a Technology Operations Analyst, or in similar role
• Self-motivated and action-driven with the ability to take initiative, execute and follow-through
• Ability to clearly articulate technical and functional information to various audiences, both verbally and written
• High degree of organizational skills and ability to reprioritize based on business needs
• Excellent written and verbal communication skills
• Strong understanding of ad platform ecosystems, including campaign management, Ad Manager and Business Manager, tracking methodologies, data ingestion, and reporting workflows. Knowledge of ad operations, audience targeting, attribution models.
• Proficient in Excel, with demonstrated ability to organize and consolidate multiple data sources for analysis.
• Must possess critical thinking and exhibit problem solving skills for technical and software related issues.
• Has worked with a single sign-on platform inclusive of user and application setup/support.
• Good understanding of different methodologies such as DevOps, CICD (Continuous Integration, Continuous Delivery)/Agile/Kanban, AWS.
• Good working knowledge of Microsoft tools (Office, Sharepoint), CRM (JIRA, Hubspot) and reporting tools (PowerBI, Tableau etc.)
• Proficiency in SQL, Google BigQuery, Starburst for querying and analyzing large datasets.
• Strong understanding of APIs and troubleshooting.
• Exposure to Generative AI models (e.g., OpenAI, GPT-based models).

Preferred Skills

• Would be a plus to have extensive knowledge within the Atlassian Toolkit (JIRA, Confluence, JSD etc.)
• Experience with databases and using SQL to query data
• Some background/understanding of web analytics tool basics: tag, cookies, data attributes, data layer, variables.
• Experience working in GCP based Big Data deployments (Batch/Realtime) leveraging components like GCP Big Query, ADH, air flow, Google Cloud Storage, etc or AWS awareness of the services, tools and use is preferable.
• Expertise in managing AWS infrastructure at scale including expertise in the following services: EC2, S3, Elastic Load Balancing, Lambda, ECS, SQS, CloudWatch
• Experience working with online advertising platforms like CM360 (Campaign Manager 360), Pinterest Ads, AMC (Amazon Marketing Cloud), Meta Ads, and similar platforms.
• Strong collaboration skills and experience working in Agile environments.
• Good knowledge of ITIL incident, problem, and change management components.
• AWS certifications/ Digital Ad Operations Certification