IT Operations Co-Ordinator

About the Company

At Essentra Components, we make it possible by uniquely combining the expertise and flexibility of a manufacturer with the service and product range of a distributor. As a global market leader in plastic injection moulded, vinyl dip moulded and metal components, we draw on over 65 years of experience producing essential components for a wide range of industries and applications. Making it easier for our customers is our top priority. That's why we operate in 28 countries across 4 continents, supported by: - 16 manufacturing facilities - 34 distribution centres - 60 sales and service locations

With over 1 billion parts in stock and a portfolio of 45,000 products, we ensure fast delivery and immediate dispatch when you need it. Our Product Range Includes: - Caps and plugs

- Wire and cable management

- Flange protection

- Knobs, handles and grips

- Access hardware

- PCB and electronics hardware.

About the Role

We are seeking an organized and detail-oriented Operations Coordinator to support our global IT Operations team. This role plays a key part in coordinating operational activities, reporting, service improvements, documentation, and service transition readiness across multiple teams and suppliers.

You will act as a central coordination point, ensuring actions, risks, dependencies, and improvement initiatives are tracked through to completion while supporting operational excellence across the organization.

Key Responsibilities

• Operational Coordination
• Manage action, risk, issue, and dependency trackers.
• Coordinate operational meetings, agendas, minutes, and follow-up activities.
• Monitor overdue actions and ensure accountability across teams.
• Support cross-functional planning and operational delivery activities.

Reporting & Governance Support

• Prepare operational dashboards, KPI reports, and management updates.
• Consolidate reporting inputs from technical teams and suppliers.
• Maintain reporting templates, repositories, and version control.
• Identify trends, gaps, and overdue activities.

Incident & Service Improvement Support

• Track actions arising from major incidents, problem reviews, and service improvement initiatives.
• Coordinate follow-up activities and ensure actions reach closure.
• Support continual improvement and operational effectiveness programs.

Documentation & Knowledge Management

• Maintain operational documentation, knowledge bases, and support records.
• Ensure documents are reviewed, updated, and compliant with standards.
• Support audit activities and evidence collection.

Service Transition & Readiness

• Coordinate readiness activities for new and changed services.
• Ensure documentation, training, monitoring, and support ownership are in place before go-live.
• Support knowledge transfer between projects, suppliers, and operational teams.

Skills & Experience - Essential

• 4 + Year Experience in Operations Coordination, Service Delivery, PMO, IT Support, or similar functions
• Strong skills in: * Microsoft Excel * PowerPoint * MS Word * Teams * SharePoint

Experience managing:

• Action trackers
• Reporting and dashboards
• Documentation and records

Meeting coordination

• Excellent organizational and stakeholder management skills
• Strong attention to detail and ability to manage multiple priorities

Preferred

• IT Operations or Service Delivery experience
• ITIL Foundation certification
• Service Now or other ITSM platform experience
• Experience supporting audits and supplier reviews
• Global or multi-site environment experience

Success Measures

• Timely completion of operational actions
• Accuracy and quality of reporting
• Reduction of overdue actions and unresolved dependencies
• Operational readiness of new services
• Quality and currency of documentation
• Positive stakeholder feedback

About the Role (5 Days working)

Hybrid Module.

Work Timings

• 9:00 to 18:00 BST
• Saturday and Sunday Holiday.

Job Location

• Bengaluru (Peenya) office.