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IT Operations Analyst

Medknow Publications
Kolkata, Pune
3-6 Years
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  • Posted 19 days ago
  • Over 50 applicants
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Job Description

  • Knowledge and experience on IAAS/PAAS on Windows Azure Cloud Platform
  • Knowledge and experience on Azure ILB/AppGateways/Traffic Managers
  • Knowledge of installation / migration / upgradation of Windows 2012/2016/2019 servers
  • Troubleshooting issues with Windows 2012/2016/2019 servers.
  • Experience on supporting application like Web apps, Websites and application hosted on IIS.
  • Hands on Experience on IIS administration.
  • Knowledge of application deployment tools and deployment processes.
  • Incident and change management process knowledge - ITIL is preferred
  • Good Understanding about Networking tools and Network related troubleshooting
  • Good understanding on storage and backup administration
  • Good Understanding and troubleshooting skills on Active Directory/GPO/DHCP/DNS
  • ITIL experience and experience on Release and Build deployment experience
  • Understanding of various monitoring tool(Eg:Datadog, Grafana, Prometheus, Pagerduty)
  • Understanding of ticketing tools like Service Now and Jira
  • Hands on Experience on Microsoft Azure
  • Experience on Application Operations and Azure Devops skills are preferred.
  • Good to have Azure Kubernetes Services, Terraform.
  • Primary Skills:
  • Azure infrasture
  • Web apps, Websites and application hosted on IIS
  • Azure Devops
  • Secondary Skills:
  • Azure Kubernetes Services
  • Terraform/Powershell/any language
  • Essential Duties and responsibilities:
  • IT Operations
  • Uses appropriate tools to deploy and troubleshoot applications and deployments.
  • Follow all the processes defined by the Business to ensure the expected outcomes
  • Application installation, management, upgrade and maintenance.
  • Effective use of IT infrastructure components and monitors their performance Monitor applications and troubleshoot to ensure 100 % system availability.
  • Provide Feedback to dev and QA teams to follow the best application deployment and ITIL processes.
  • Maintain technical documentations
  • Relationships and engagement:
  • Implements Team engagement/ good communications with Team and relevant stakeholders, for example handling of incidents; problems and issues; managing resolutions; change management corrective actions and lessons learned collection and dissemination of relevant information. Uses feedback from customers and stake holders for effective work relationship.
  • Job Qualifications & Experience
  • Education:
  • Preferred: Bachelors degree in Computer Science,or a related field
  • Preferred Domain Expertise Certificates depending on role:
  • Azure Certified
  • Windows Certified
  • Experience
  • More than 05 years IT Experience
  • More than 05 years experience within an IT Operations Role
  • More than 02 years experience working with Cloud Computing
  • Other Knowledge, Skills, Abilities or Certifications:
  • Experience in migrating services to Public Cloud (Azure)
  • Soft Skills Required
  • Excellent analytical and problem-solving abilities
  • Excellent communication and presentation skills
  • Strong client-service orientation
  • Sound business acumen and strategic skills
  • Excellent oral, written and interpersonal communication skills; including strong presentation skills.
  • Strong client-service orientation
  • A positive attitude and the ability to thrive in a collaborative environment.
  • Outstanding organizational skills
  • Ability to collaborate effectively at all levels and functions

More Info

Job Type:
Permanent Job
Industry:
Medical
Role:
Client Engineering - Infrastructure
Function:
IT- Hardware/Telecom/Technical Staff/Support
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Medknow Publications

Medknow is a leading publisher of peer-reviewed scholarly open access journals. Medknow is: - One of the largest global open access services provider - Professional health information for clinicians, physicians, nurses, and students - Covers a wide range of subject areas in 40+ specialties, from Dermatology to Orthopaedics to Psychiatry - Indexed in a large number of leading bibliographic database It has a very strong global portfolio of over 450 leading titles and publishes on behalf of over 415 medical associations and societies, worldwide Medknow partners with societies to help them build and innovate their journal brand. It value adds the publishing by creating value for society members and readers by managing publishing, marketing, editorial, production, and subscriptions. Medknow is also committed to improving the visibility and accessibility of the content, globally.

Job ID: 120343189

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Last Updated: 17-03-2026 06:07:55 AM
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