Our Team
The IT Operations Analyst (Operations SWARM Analyst) will be part of the Koch Global Services IT Operations SWARM team that delivers operational support for networking, compute, storage, security, and collaboration capabilities for Koch Industries.
What You Will Do
- Provide L1 and L2 network support for enterprise LAN, SD-WAN, and Wireless environments.
- Monitor, troubleshoot, and resolve network incidents, performance issues, and outages to ensure high availability.
- Collaborate with third-party vendors and Internet Service Providers (ISP) during incidents and escalations.
- Perform configuration changes, upgrades, and standard maintenance activities on network devices.
- Document, track, and follow up on network issues using incident management tools.
- Work with global teams across multiple regions and time zones to deliver superior client experience.
- Participate in a 24x7 support rotation, including weekend coverage as required.
- Function as part of a small team, interacting with multiple companies, customers, and locations, often across different time zones.
- Approach escalations in a professional, consistent, and persistent manner to ensure timely resolution.
Who You Are (Basic Qualifications)
- Strong foundational knowledge of enterprise networking technologies.
- Knowledge of ITIL framework, including Incident, Problem and Change Management.
- Experience working with ticketing and incident management systems (e.g., ServiceNow)
What Will Put You Ahead (Good To Have)
- Experience using monitoring tools such as Logic Monitor (LM), Meraki, Grafana etc.
- Knowledge of network automation using Python, Ansible, or similar tools.
- Firewall knowledge and troubleshooting experience.
- Experience with the administration and troubleshooting of large enterprise networks/datacenters or large managed service provider networks
- Automation first mindset (Everything can be automated)
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
