IT Operations Analyst I

Sabre

Bengaluru, India

2-4 Years

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Job Description

Responsible for Operational Stability Sabre Applications
Provides requirements/monitors System Performance and Capacity Monitoring
Leads Incident Management and is responsible for driving incidents to resolution.
Responsible for Production Readiness/Production & for Operational Documentation
Advising and collaborating with our architecture and product development team on technical hardware and software issues.
Manages outage and emergency situations with datacenter and application staff
Ensuring platform availability and addressing operational issues as they arise in accordance with internal and customer SLA's
Knowledge resource on multiple projects/initiatives across the company for a variety of internal/external customers
Coordinating infrastructure maintenance and upgrades with our Application teams
Maintain platform and applications documentation and document Runbooks
Work on automation of operational procedures and workflows with prior scripting experience
Develop instrumentation for aiding monitoring and to action alerts received in OCC.
Work with operational team(s) and systems owners in identifying opportunities of automation.
Work in shifts with 24/7 support environment
Respect and apply the Sabre ITIL processes & Respect of Service Levels

EXPERIENCE:  

Minimum 2-3 years related experience in Command Center or NOC environments

Understanding of Operations and Platform Support in Dev Ops
Knowledge in IT Service Management and ServiceNow
Strong background in working in a critical production support 24x7 environment.
Strong background in technical support and L1 support.
Excellent written and verbal communication skills

 

Nice To Have

Experience with supporting platforms in SAAS environments
Experience with Cloud hosted applications such as AWS, Google, Azure
Experience with Windows, Linux, RedHat trouble shooting
Experience in working with technical teams and OEM vendors for support

 

EDUCATION: Bachelor's degree or equivalent and 2-3 years of similar work experience.

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About Company

SabreJob Source: www.linkedin.com

Job ID: 147676099

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Last Updated: 19-05-2026 01:02:47 AM

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IT Operations Analyst I

Sabre

2-4 yrs

Bengaluru, India

Skills:

production readiness , Scripting, Servicenow, Itil Processes, Incident Management, Infrastructure Maintenance, Operational Stability, Capacity Monitoring, Documentation, Technical Hardware and Software Issues, Automation of Operational Procedures