We're Hiring: IT MSP Support Specialist!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!
We are currently on the lookout for an IT MSP Support Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: IT MSP Support Specialist
Work Arrangement: Work from Office
Location: India - Bangalore
Schedule: Night shift
Job Description:
Core IT Support & MSP Duties
- Troubleshoot issues in Microsoft 365, Google Workspace, Windows, macOS, and Linux
- Manage backups (Veeam), EDR/MDR tools (Defender, Sophos), and RMM platforms
- Handle onboarding/offboarding, MFA setup, permissions, patching, and scripting
- Support network infrastructure: firewalls, VPNs, switches, Wi-Fi
- Own your queue: resolve tickets efficiently and keep documentation clear and up to date
Specialized Projects
- Perform Microsoft 365 migrations (mailboxes, SharePoint, OneDrive)
- Assist with server upgrades, virtualization (Hyper-V, VMware), and Azure deployments
- Deploy security tools and assist with hardening initiatives
- Handle procurement and rollout of workstations, firewalls, switches, and more
- Standardize client environments and help push infrastructure to best practices
Qualification and requirements:
- 4+ years in IT support, system administration, or MSP roles
- Solid knowledge of Microsoft 365, Windows Server/Desktop, and core networking
- Hands-on experience with PowerShell scripting, RMM tools, and backup solutions
- Strong sense of ownership you follow through and take pride in solving problems
- Excellent client-facing communication (verbal and written)
Non-negotiable skills & requirements:
- 4+ years in IT support, system administration, or MSP roles
- Solid knowledge of Microsoft 365, Windows Server/Desktop, and core networking
- Hands-on experience with PowerShell scripting, RMM tools, and backup solutions
Perks & Benefits:
- Superb and exciting Mid-Year Parties with items to give away and cash prizes!
- Endless opportunities for career advancement
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**
