IT Manager (Linux | VoIP | Cloud)

Company

Elision is a trusted name in offering unified telecom solutions to corporates and enterprises Nowadays, businesses need to stay connected with their customers, partners, vendors, and teams. Our company enables businesses to meet this mandatory need of staying connected with people via their preferred communication channels. We are renowned for adding innovative and technology-powered features to simplify and automate workflow, communication, and customer lifecycle with simple-to-use telephony solutions. We empower our team members, so they receive the much needed work culture that enables us to live up to our motto, We Deliver What We Commit.

Job Details

Job Title: IT Manager (Linux | VoIP | Cloud)

Location:Ahmedabad
Experience: 5-10 Years
Industry: Product-Based IT Company (Telecom / VoIP / Cloud Solutions)

Job Summary:

We are hiring an experienced IT Manager to manage and optimize our cloud-based and Linux infrastructure. The role requires strong expertise in VoIP technologies, system performance, and high-availability environments to ensure seamless delivery of telecom and software products.

Key Responsibilities:

• Manage and maintain Linux servers and cloud infrastructure (AWS/Azure/On-Prem)
• Monitor system performance and ensure 99.9% uptime and availability
• Implement and manage security measures (Firewall, VPN, SIP security)
• Handle deployment, scaling, and optimization of IT infrastructure
• Lead the IT team and ensure smooth internal and client coordination
• Ensure SLA compliance and quick incident resolution
• Troubleshoot issues related to VoIP, Dialer, and Contact Center solutions
• Maintain backup, disaster recovery, and failover mechanisms
• Collaborate with DevOps and development teams for product releases

Required Skills:

• Strong knowledge of VoIP protocols (SIP, RTP)
• Hands-on experience in Linux Administration (Ubuntu, CentOS, RHEL)
• Experience with MySQL / MariaDB
• Solid understanding of Networking (TCP/IP, NAT, QoS, VPN)
• Experience with monitoring & logging tools (Nagios, Zabbix, Grafana, etc.)
• Strong leadership and team management skills
• Excellent problem-solving and analytical abilities
• Client communication and escalation handling

Documentation & Compliance:

• Maintain proper documentation including:
  • Network diagrams
  • SOPs and runbooks
• Ensure compliance with:
  • Data security standards
  • Industry regulations

Preferred Qualifications:

• Experience in multi-server and high-availability environments
• Certifications such as RHCE / RHCSA / CCNA
• Experience in product-based IT or telecom company

Key Competencies:

• Leadership & Decision Making
• Time Management & Multitasking
• Analytical Thinking
• Ownership & Accountability

Key Metrics (KPIs):

• System uptime & infrastructure performance
• Call quality & VoIP connectivity
• SLA adherence & incident resolution time
• System security & compliance standards

Perks & Benefits:

• Work on advanced Telecom & Cloud products
• Leadership role with high ownership
• Growth-driven and dynamic environment