Job Description
Pashupati Capital Services (PCS) is a registered stockbroker with NSE and BSE.
We are looking for an energetic L1 IT Support Engineer to provide real-time, on-site IT support to internal traders and operations teams. You'll manage BOD/EOD checks, resolve basic hardware/software issues, and ensure the readiness of all user terminals and peripherals before market hours.
Principal Responsibilities
Trading Desk & Mock Trading Readiness
- Execute BOD/EOD routines: validate terminal logins, network uptime, and application access for all traders.
- Conduct daily mock trading sessions across all Algo IDs and Dealer IDs; document outcomes and immediately flag any failures to L2/L3.
- Coordinate with compliance or trading leads on mock test reports, login logs, and system behavior notes.
- Ensure readiness of backup devices/screens and failover terminals before market open.
Real-Time User Support
- Provide first-line technical support to traders and back office teams — directly on-site or via internal comms.
- Troubleshoot desktop, peripheral, LAN/Wi-Fi, and client application issues.
- Support workstation relocations or reshuffling in the front/back office, ensuring power, LAN, and login consistency.
System Maintenance & Hygiene
- Clean all systems periodically: remove temporary files, flush browser/app caches, update antivirus, and verify system responsiveness.
- Reboot systems as per protocol after updates or mock failures.
- Manage user accounts, reset passwords, and update access logs under L2 supervision.
Reporting & SOP Adherence
- Maintain logs of mock test results, backup status, login errors, and resolved issues.
- Follow internal SOPs for escalation, backups, and compliance communication.
- Assist in preparing reports for internal audits or regulatory checks.
Job Requirements
- 2 years of desktop or IT support experience, ideally in a trading or finance environment.
- Familiarity with Windows OS (7–11) and standard enterprise apps; basic Linux or command line comfort is a bonus.
- Ability to understand and follow mock trading protocols and document outcomes accurately.
- Strong communication and urgency awareness when dealing with traders during live hours.
- Willingness to work early mornings and assist during market holidays, mock days, or BCP drills.
Other Details- Holidays will be provided as per the NSE/BSE holiday calendar
- Hours of work: Monday to Saturday - 10:30 AM to 07:30 PM. Saturday – 5-6 Hours
- Salary varies by depth of experience/skills and last drawn CTC
