IT Manager

Key Responsibilities

System Monitoring & Health Management

• Proactively monitor system health and implement corrective actions before issues arise.
• Conduct regular system monitoring and health checks.
• Ensure all critical system backups are completed successfully.
• Take proactive measures for system performance and uptime optimization.
• Deliver and maintain uptime availability targets.

Incident, Problem & Change Management

• Manage incidents and problems in alignment with established SLAs.
• Perform root cause analysis on unplanned outages and implement preventive measures.
• Responsible for upgrade tasks including service levels, kernel, and firmware.
• Coordinate and manage outsourced IT partners for service delivery.

System Optimization & Performance

• Optimize system and application performance through continuous monitoring.
• Establish, monitor, and report landscape performance KPIs.
• Initiate and manage improvement projects where KPIs are not met.
• Collaborate with cross-functional teams to ensure consistent performance across the landscape.
• Conduct technical analysis and support infrastructure implementations and upgrades.

Governance & Compliance

• Maintain documentation and technical SOPs; institutionalize best practices.
• Ensure adherence to landscape methodology, design, security, and general IT controls.
• Review compliance status and implement corrective actions for non-compliance.
• Ensure operations are aligned with the company's code of conduct and social responsibility guidelines.
• Detect and report ethical breaches, corruption, or code of conduct violations immediately.

Housekeeping & Maintenance

• Schedule and monitor housekeeping activities (e.g., archiving as per retention policies).
• Ensure regular execution and updates of housekeeping jobs.
• Ensure effective backup, restoration, and system refresh processes.

Resilience & Availability

• Ensure proactive application maintenance to prevent disruptions.
• Design high-availability plans covering backups, archiving, housekeeping, and health checks.
• Minimize business disruption through fast resolution and root cause analysis.

Technical Skills & Tools

• Proficiency in Microsoft Windows, Office 365, Linux, SCCM, VMware, Active Directory, Antivirus, Endpoint Security.
• Cloud computing expertise: AWS / Azure.
• Remote Desktop Support, Password Management.
• Network fundamentals and troubleshooting skills.

Work Environment

• Experience in a multi-site, manufacturing organization.
• Prior experience in at least one Microsoft 365 implementation.
• Familiarity with IT service frameworks such as ISO/IEC 20000, ITIL V5, COBIT5.