Job Description
IT Manager
A high-growth, VC-backed SaaS company hiring its founding India team, putting internal IT in place before its engineering headcount triples
Location: Remote (India)
About the Company
The company is opening its first India office and has partnered with Flexiple to find an IT Manager who can build internal IT from a blank slate for a distributed engineering org. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As IT Manager, you will design and run internal IT for the India office — laptops, SaaS tooling, network, and security — working directly with the founding team.
Key Responsibilities
IT Operations & Infrastructure
- Own the day-to-day performance of servers, networks, endpoints, and cloud workloads
- Set and track SLAs for incident response, change management, and uptime
- Manage the IT budget, licensing renewals, and hardware refresh cycles
Team & Vendor Management
- Lead and mentor a team of support, network, and systems engineers
- Negotiate and manage contracts with ISPs, cloud providers, and hardware vendors
- Drive security posture — patching cadence, access reviews, and audit readiness
Ideal Candidate Profile
- 6 to 10 years in IT operations or infrastructure, including 2+ years leading a team
- Hands-on grounding in networks, Windows/Linux server administration, and at least one major cloud platform
- Comfortable owning a budget and justifying spend to non-technical stakeholders
- Clear written and spoken English and a reliable remote-work setup
Preferred Qualifications
- ITIL Foundation certification or equivalent process exposure
- Experience with an ITSM tool (ServiceNow, Freshservice, or similar) and endpoint management platforms
What We Offer
- A genuine build-from-zero mandate with direct founder access
- Remote-friendly, pan-India hiring with long-term placement
- Say in every SaaS tool and security control the team adopts
Hiring Process
HR Screening → Assignment → Founding Team Round → Culture Fit
One application here also puts you in the pool for the ops and platform hires the India office makes next.
More Info
Key Skills
Freshservice
endpoint management
ITSM tool
Windows
About Company
