IT Manager

Job Title: IT Manager

Location: Bangalore, India

Industry: Healthcare Software / HealthTech

Employment Type: Full-time

Role Overview:

The IT Manager will oversee and optimize the organization's IT infrastructure, ensuring all systems are secure, scalable, and compliant with healthcare industry regulations—especially ISO 27001, SOC2, HIPAA, HITRUST. This role emphasizes leadership, strategic planning, and measurable performance with robust expertise in identity management, endpoint security, cloud security, and IT service management.

Key Responsibilities:

• IT Infrastructure Management: Oversee all networking, cloud, hardware assets, and core IT products for reliable, secure operations—specifically managing platforms like Okta, Jumpcloud, CrowdStrike, Netskope/Zscaler, and ITSM tools such as ManageEngine.

• Healthcare Compliance: Implement and maintain ISO 27001, SOC2, HIPAA, HITRUST standards for data security, privacy, and audit readiness.

• Software & Application Support: Collaborate with development/product teams for deployment and support of healthcare applications, maintaining seamless integration with identity/access management and security platforms.

• Cybersecurity: Manage risk assessment, access controls, encryption, security monitoring, incident response, and endpoint protection leveraging solutions like CrowdStrike and network/cloud security via Netskope or Zscaler.

• Identity & Access Management: Administer and optimize Okta and Jumpcloud environments to enforce strong authentication, provisioning, deprovisioning, and user lifecycle management.

• IT Service Management: Utilize tools such as ManageEngine to streamline IT support processes, asset management, and ticket resolution.

• Team Leadership: Supervise and mentor IT support and system admins, drive professional development and accountability.

• Vendor Management: Evaluate, select, and manage key hardware/software vendors and service partners.

• IT Strategy & Budget: Develop IT roadmaps and budgets, implementing cost-effective technology initiatives.

• Business Continuity: Maintain robust backup and disaster recovery for uninterrupted system availability.

• Stakeholder Relations: Communicate with executive leadership to align IT strategy with business goals.

Required Qualifications & Skills

• Bachelor's/Master's in Computer Science, IT, or related field.
• 7+ years of IT experience, 3+ in IT management in healthcare or regulated sectors.
• Cloud platforms (AWS/Azure/GCP), networking, database systems, and enterprise cybersecurity.
• Compliance management with ISO 27001, SOC2, HIPAA, HITRUST.
• Strong analytical, project management, and stakeholder management skills.

Proven hands-on expertise with:

• Identity & Access Management: Okta, Jumpcloud
• Endpoint Security: CrowdStrike
• Cloud/Network Security: Netskope, Zscaler
• IT Service Management: ManageEngine