IT Infrastructure (Solution architect)

Job Description

Role Summary:

We are seeking an accomplished and visionaryIT Infrastructure Solution architectto lead and manage the global delivery of IT Infrastructure services, responsible for a portfolio comprising 20% of the company's global business. This leadership role will oversee the end-to-end delivery and operational excellence of critical programs acrossInfrastructure Management Services (IMS), Cloud Operations, Data Center (DC) & Disaster Recovery (DR) setups, IT Infrastructure Projects, and Network Deployments.

The successful candidate will play a pivotal role in driving delivery performance, ensuring customer satisfaction, managing financials, and enabling team and business growth.

Key Responsibilities:

• Program & Project Delivery:
  Deliver complex infrastructure programs across geographies, evaluating progress, managing risks and issues, ensuring quality and timely execution, and taking corrective actions as needed.

• Service Ownership:
  Accountable for theplan, build, deploy, run, and phase-outof infrastructure solutions including cloud platforms (AWS, Azure), on-premise setups, network rollouts, and DC/DR solutions in line with industry best practices.

• Team Leadership & Talent Development:
  Lead, coach, and develop high-performing delivery teams across locations. Responsible for talent acquisition, performance management, competency development, and succession planning.

• Technology & Solution Expertise:
  Provide strategic and operational direction across various delivery areas includingCloud Infrastructure Management, Hybrid Infrastructure Setups, Network & Security, andInfrastructure as Code (IaC).
  Experience withMicrosoft/Opensource stacks, Azure/AWS cloud platforms, andautomation & observability toolsis preferred.

• Budget & Financial Oversight:
  Manage IT budgets related to FTEs, contractors, vendor services, hardware/software lifecycles, and strategic change initiatives. Ensure cost optimization and ROI.

• Vendor & Partner Management:
  Develop and enhance partnerships with strategic IT service providers to deliver value-added services and ensure SLAs are met or exceeded.

• Performance Metrics & Governance:
  Implement and manage delivery metrics, utilization, capacity, SLA adherence, incident trends, and budget performance. Drive proactive operational health checks.

• Customer Engagement & Growth:
  Actively contribute tonew customer acquisition and account miningto enable portfolio expansion. Understand customer needs, translate into solutions, and ensure satisfaction.

• Innovation & IP Creation:
  Champion innovation and capability building by fostering a culture of experimentation, leading initiatives to createAccelerators, Solutions, and Patentsthat drive differentiation.

Qualifications

Key Qualifications:

• Education:Bachelor's degree in Engineering, Computer Science, or related discipline. MBA or relevant certification (e.g., PMP, ITIL, TOGAF, AWS/Azure certifications) is an advantage.

• Experience:15-20+ years in IT Infrastructure Services with at least 5+ years in a senior leadership role managing global delivery teams.

• Proven track record of delivering multi-million-dollar infrastructure programs.

• Demonstrated experience in managing large-scale Cloud Operations, IMS, and DC/DR environments.

• Experience working in a global delivery model with cross-functional, multi-location teams.

Preferred Skills:

• Deep understanding of Cloud (Azure, AWS), Networking, Enterprise Architecture, and ITSM frameworks.

• Strong stakeholder and customer management skills.

• Strategic thinker with the ability to align technology delivery to business outcomes.

• Excellent leadership, communication, and organizational change management skills.