Job Description
Role Summary:
We are seeking an accomplished and visionary IT Infrastructure Solution architect to lead and manage the global delivery of IT Infrastructure services, responsible for a portfolio comprising 20% of the company's global business. This leadership role will oversee the end-to-end delivery and operational excellence of critical programs across Infrastructure Management Services (IMS), Cloud Operations, Data Center (DC) & Disaster Recovery (DR) setups, IT Infrastructure Projects, and Network Deployments.
The successful candidate will play a pivotal role in driving delivery performance, ensuring customer satisfaction, managing financials, and enabling team and business growth.
Key Responsibilities:
- Program & Project Delivery:
- Deliver complex infrastructure programs across geographies, evaluating progress, managing risks and issues, ensuring quality and timely execution, and taking corrective actions as needed.
- Service Ownership:
- Accountable for the plan, build, deploy, run, and phase-out of infrastructure solutions including cloud platforms (AWS, Azure), on-premise setups, network rollouts, and DC/DR solutions in line with industry best practices.
- Team Leadership & Talent Development:
- Lead, coach, and develop high-performing delivery teams across locations. Responsible for talent acquisition, performance management, competency development, and succession planning.
- Technology & Solution Expertise:
- Provide strategic and operational direction across various delivery areas including Cloud Infrastructure Management, Hybrid Infrastructure Setups, Network & Security, and Infrastructure as Code (IaC).
- Experience with Microsoft/Opensource stacks, Azure/AWS cloud platforms, and automation & observability tools is preferred.
- Budget & Financial Oversight:
- Manage IT budgets related to FTEs, contractors, vendor services, hardware/software lifecycles, and strategic change initiatives. Ensure cost optimization and ROI.
- Vendor & Partner Management:
- Develop and enhance partnerships with strategic IT service providers to deliver value-added services and ensure SLAs are met or exceeded.
- Performance Metrics & Governance:
- Implement and manage delivery metrics, utilization, capacity, SLA adherence, incident trends, and budget performance. Drive proactive operational health checks.
- Customer Engagement & Growth:
- Actively contribute to new customer acquisition and account mining to enable portfolio expansion. Understand customer needs, translate into solutions, and ensure satisfaction.
- Innovation & IP Creation:
- Champion innovation and capability building by fostering a culture of experimentation, leading initiatives to create Accelerators, Solutions, and Patents that drive differentiation.
Qualifications
Key Qualifications:
- Education: Bachelor's degree in Engineering, Computer Science, or related discipline. MBA or relevant certification (e.g., PMP, ITIL, TOGAF, AWS/Azure certifications) is an advantage.
- Experience: 1520+ years in IT Infrastructure Services with at least 5+ years in a senior leadership role managing global delivery teams.
- Proven track record of delivering multi-million-dollar infrastructure programs.
- Demonstrated experience in managing large-scale Cloud Operations, IMS, and DC/DR environments.
- Experience working in a global delivery model with cross-functional, multi-location teams.
Preferred Skills:
- Deep understanding of Cloud (Azure, AWS), Networking, Enterprise Architecture, and ITSM frameworks.
- Strong stakeholder and customer management skills.
- Strategic thinker with the ability to align technology delivery to business outcomes.
- Excellent leadership, communication, and organizational change management skills.
