Please check the below JD for the IT Infra-Senior Manager position.
We are searching for a seasoned and strategic IT leader to join our team as a Manager/Senior Manager, IT. In this role, you
will be responsible for overseeing all aspects of IT Operations, Infra, Network, Helpdesk, and Compliance for our
organization of approximately 900+ users. You will be a key member for the leadership team, providing expert
guidance and ensuring the smooth operation and continuous improvement of our IT infrastructure.
Responsibilities
- Develop and implement a comprehensive IT strategy aligned with the overall business goals and
objectives.
- Manage and lead a high-performing IT team, including IT Operations, Network and Helpdesk.
- Oversee all IT operations, ensuring system uptime, performance, and efficiency.
- Implement and maintain robust IT security protocols set by the InfoSec team to safeguard the
organization's data and assets.
- Manage the IT Helpdesk, ensuring timely and effective resolution of user issues and inquiries.
- Enforce IT policies and procedures to ensure compliance with industry regulations and best practices.
- Stay up to date on the latest IT trends and technologies, and recommend and implement solutions to
improve efficiency and effectiveness.
- Manage the IT budget and resources effectively.
- Provide regular reports on IT activities, performance metrics, and key initiatives.
- Collaborate effectively with other departments to ensure seamless integration of technology into
business processes.
Qualifications
- Bachelor's degree in computer science, Information Technology, or a related field (Master's degree
preferred).
- Minimum 10 years of experience in a senior role in IT, with experience in managing IT operations, security,
Helpdesk, and compliance for large organizations (800+ users).
- Proven track record of developing and implementing successful IT strategies.
- Strong understanding of IT infrastructure, cloud computing, network security, and IT service management
principles.
- Experience in managing and leading IT teams.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to prioritize effectively and manage multiple projects simultaneously.
- Strong analytical and decision-making skills.
