IT Infrastructure Operations Analyst (Audit and Assessment)

Support of GBS managed resources through all Audits and Assessmentincluding (NIST, SOC, PCI) as well as other unnamedAudits.Additionally, the position demands a proactive approach to problem-solving and the ability to adapt quickly to evolving business requirements and technological advancements. The successful candidate willdemonstratestrong cross-functional collaboration skills,leveragingpartnerships to drive efficiency improvements and streamline service delivery. Consistent focus on process optimization, documentation, and knowledge sharing will be important to ensure seamless integration ofnew technologiesand continual improvement of operational standards.

Bothonboardingnew business units and operational support of existing will be essential for the role, aggressively enhancing the levels of support.The role will workinpartnership with otherteams toinitiateand coordinate improvements to WK's service platforms across cloud and traditional hosting environments.

Requirements include:

Ability to understand and arbitrate technical impact based on:

• Usage and Performance characteristics of various infrastructure components

• Environmentimpactsdue to infrastructure un-planned outages orcomponentfailures

• Benefits and Risks associated with planned or proposed Changes to the environment

• Collaborate with Infrastructure, Application and Business System leaders during Standard Operating / Steady State and Crisis situations

• Strong written and verbal reporting skills, withabilityto provide information for different audience levels atdifferent levelsof detail.

• Solid experience practicing these in a fast paced, Operations / Engineering environment.

Required Experience / Technical Skills

• AWS and Azure Cloudproficiency

• Backup, storage, networking technologies used in both as part of Enterprise

• Knowledge of both cloud providers portals, account management tools, customer notification models

• Experience with ITIL based processes of Service Request, Change, Incident, Problem management

• Experience as part of CAB and Incident bridge resolution execution.

• Experience in support of technical compliance efforts such as SOC1, SOC2, NIST, PCI and any audit certifications

Additional Experience/ TechnicalSkills

• SoftLayer private cloud experience and knowledge

• Experience with monitoring and systems tools includingOpsramp,Rightscale, AppDynamics, QRADAR, Tripwire, Azure Security Center (FIM/IDS), Service Now.

• Working knowledge of the following Core cloud technologies supporting GBS CaaS

• Azure Kubernetes Service (AKS)

• Azure Container Registry (ACR)

• AWS Elastic Kubernetes Service (EKS)

• AWS Elastic Container Registry (ECR)

• Azure Virtual Networking (VNET) and Load Balancers

• AWS Virtual Private Network (VPC) and Load Balance

. Data Protection:Proficiencyin sophisticated backup, recovery, and data protection practices.

. Security Protocols: Advanced knowledge of security measures and practices.

. Project Coordination: Skills in leading and managing technical projects with multiple stakeholders.

. User Training: Effective communication and training abilities to help usersoptimizetheir use of IT resources.