Key Responsibilities
Infrastructure & Systems Administration
- Install, configure, administer, and maintain Windows desktop and server environments.
- Manage physical and virtual servers, file servers, database servers, and storage systems.
- Perform server monitoring, patch management, system upgrades, and preventive maintenance.
- Administer Active Directory, Group Policy, user accounts, access rights, and permissions.
- Support Microsoft 365, Office 365, Outlook, Teams, and related collaboration tools.
- Maintain backup and disaster recovery solutions for servers and endpoints.
End User Computing & Support
- Provide Level 1 and Level 2 technical support for desktops, laptops, printers, mobile devices, and applications.
- Troubleshoot hardware, software, operating system, and network issues.
- Install and maintain desktop hardware, operating systems, and business applications.
- Support conference room IT equipment, audio/video conferencing, and telephony systems.
- Conduct user training sessions and provide technical guidance when required.
Network Administration
- Manage LAN, WAN, Wi-Fi, VPN, and network connectivity.
- Configure and troubleshoot routers, switches, firewalls, and network appliances.
- Monitor network performance and resolve connectivity issues.
- Collaborate with central networking teams for WAN and enterprise network support.
Security & Compliance
- Ensure compliance with organizational IT security policies and standards.
- Maintain antivirus, endpoint security, VPN, and secure remote access solutions.
- Implement security updates, patches, and vulnerability remediation.
- Support data privacy, intellectual property protection, and regulatory compliance activities.
Mobile Device Management
- Support smartphones, tablets, iPhones, iPads, and mobile device management solutions.
- Provision, configure, and maintain enterprise mobile devices.
IT Operations & Project Support
- Participate in infrastructure projects, migrations, upgrades, and rollouts.
- Coordinate with global IT teams, vendors, and service providers.
- Maintain IT asset management, ticketing systems, and infrastructure documentation.
- Support IT budgeting, procurement, vendor management, and maintenance contracts.
Leadership & Process Improvement
- Ensure adherence to global IT standards and processes.
- Support multi-site IT operations and infrastructure initiatives.
- Drive continuous improvement in IT service delivery and operational efficiency.
- Act as the local IT point of contact for business stakeholders and global teams.
Required Experience
- 5–12 years of experience in IT Infrastructure, System Administration, or IT Operations.
- Experience supporting enterprise users in a multi-site environment.
- Experience working with global or international IT teams.
- Hands-on expertise in server, desktop, and networking technologies.
- Experience managing IT incidents, requests, and infrastructure projects.
Professional Competencies:
- Technical Expertise
- Analytical Skills
- Demonstrate Ownership
- Communication
- Leadership
- Execution
- Technological Insight
- Process Optimization Knowledge
- Business & Financial Acumen
- Trust and Collaborate
Culture Competencies:
- Become better everyday
- Break new ground
- Champion customers satisfaction
- Demonstrate ownership
- Trust and collaborate
