IT Helpdesk (work from Office)

Location: Andheri East, Mumbai

Job Responsibilities:

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Serve as the first point of contact for customers seeking technical assistance over the phone or email

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Perform remote troubleshooting through diagnostic techniques and pertinent questions

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Determine the best solution based on the issue and details provided by customers

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Walk the customer through the problem-solving process

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Direct unresolved issues to the next level of support personnel

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Provide accurate information on IT products or services

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Record events and problems and their resolution in logs

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Follow-up and update customer status and information

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Pass on any feedback or suggestions by customers to the

Skills & Requirements:

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Any graduation + Hardware & Networking Certification

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Installation & Troubleshooting of Operating systems like Windows, Max & Productivity software

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Computer hardware troubleshooting

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Basic understanding of computer networks and configuration, addressing (Static & Dynamic) and DNS configuration

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Computer hardware

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BIOS operations & BIOS upgrades

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Google Apps, Office 365, Email clients like Outlook, Thunderbird etc

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Active Directory & domains

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Anti-virus software, encryption software

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Read & Speak English & Hindi, with communication skills to respond to end users

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Polite & courteous towards fellow team members and end users