Description
We are seeking an experienced IT Helpdesk professional to join our team in India. The ideal candidate will provide technical support to our internal users, ensuring that all IT-related issues are resolved efficiently and effectively.
Responsibilities
- Provide technical support to end-users via phone, email, and in-person.
- Troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
- Install, configure, and maintain operating systems and applications.
- Assist in the setup and maintenance of network configurations.
- Document and track all support requests and resolutions in the ticketing system.
- Perform regular maintenance and updates on IT systems and software.
- Collaborate with other IT staff to resolve complex issues and improve processes.
Skills and Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 2-10 years of experience in IT helpdesk or technical support roles.
- Strong knowledge of Windows and Mac operating systems.
- Experience with troubleshooting hardware and software issues.
- Familiarity with networking concepts and protocols.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional are a plus.
