IT Helpdesk Technician / VMware Operations & Support Engineer

Job Title: IT Helpdesk Technician / VMware Operations & Support Engineer

Location: Bhartiya City, Bangalore

Work Mode: Hybrid / Work from Office

Compensation: As per industry standard market rates

Position Overview

We are seeking an experienced IT Engineer to manage the day-to-day administration, support, maintenance, and optimization of our enterprise virtualization platforms. This role ensures the high availability, performance, security, and compliance of core VMware infrastructure, supporting mission-critical business applications across production, DR, and UAT environments.

Key Responsibilities

• VMware & VCF Operations: Administer VMware vSphere, ESXi (7.x/8.x), vCenter, HA, DRS, vMotion, and Storage vMotion. Operate VMware Cloud Foundation (VCF) environments, including SDDC Manager, Management Domains, and Workload Domains. Perform lifecycle management, patching, upgrades, and routine health checks.

• Storage & HCI Support: Manage Dell VxRail and vSAN environments. Monitor storage capacity, coordinate hardware maintenance, manage firmware upgrades, and work with external vendors for hardware incident resolution.

• Incident Management & RCA: Provide L2/L3 support for virtualization incidents. Troubleshoot compute, storage, and network layers, perform root cause analysis (RCA), and support disaster recovery (DR) activities.

• Security & Compliance: Execute vulnerability remediation, security patching, and RBAC permission management. Maintain cyber hygiene and support internal/external audit reviews.

• Automation & Documentation: Develop automation scripts using PowerCLI and PowerShell. Support monitoring platforms like VMware Aria Operations, maintain CMDB data, and author SOPs, runbooks, and technical documentation following ITIL processes.

Required Qualifications & Skills

• Experience: 5+ years of hands-on experience in enterprise VMware infrastructure operations (preferably in financial services or enterprise-scale environments).

• Core Technical Skills: Expertise in VMware ESXi 7.x/8.x, vCenter Server, vSphere, VMware HCX Migration, and VMware Cloud Foundation (VCF).

• Infrastructure & Automation: Proven experience supporting Dell VxRail or equivalent HCI platforms alongside scripting proficiency in PowerCLI/PowerShell.

• Process Knowledge: Deep understanding of ITIL-based operational frameworks, change management, and incident management.

Preferred Qualifications

• Experience with VMware NSX-T/NSX, VMware Aria Operations, VMware SRM, or Dell PowerFlex.

• Familiarity with enterprise storage, networking concepts, and ticketing platforms like ServiceNow.