IT Helpdesk Support Specialist (Level 1 & 2 | ManageEngine)

Overview:

Our client is looking for an experienced IT Helpdesk Support Specialist (Level 1 & 2 | ManageEngine) to provide technical support across Windows systems, networks, user access, devices, and applications. The role will troubleshoot and resolve technical issues, manage hardware and access changes, escalate complex requests when needed, and provide users with training and self-help guidance. The ideal candidate has 2+ years of Helpdesk experience, strong communication and problem-solving skills, and knowledge of Active Directory, Exchange, networking, security awareness, and basic application support.

Schedule: Monday to Friday, 9:00 AM to 6:00 PM NZD | With a 1-hour unpaid break (40 Hours per week)

Responsibilities:

• Provide first and second-level support relating to our systems, including Microsoft Windows, network connectivity, user access, printers, browsers, mobile devices, etc.
• Implement moves, adds, and changes to computer and communication hardware
• Maintain excellent customer service for all support queries and adhere to all service management principles
• Take ownership and be proactive when dealing with all requests and issues
• Support users with training, advice and self-help content
• Assign or escalate support requests as needed
• Maintain up-to-date knowledge of the company – its organization, services and products

Requirements:

• 2+ years of experience in a level 1 or level 2 helpdesk environment, with a passion for proactive problem-solving
• Strong commitment and a passion for delivering exceptional user support by resolving issues and fulfilling service requests efficiently
• Excellent communication skills and proven ability to engage with internal users, technology teams, and vendors in a constructive and collaborative style
• Ideally with ITIL Foundation Certification and other recognized IT certification/training
• Knowledgeable in Microsoft Active Directory, Exchange Management, Networking (Basic Wi-Fi, WAN, and LAN), Security Awareness, and Basic Application Support
• Nice to Have: ManageEngine Service Desk, Intune, and On-Premises MS365 experience

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.