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3i Infotech Limited

IT Helpdesk/ Service Desk Coordinator

3i Infotech Limited
Gurugram
1-5 Years
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Job Description

Description

We are seeking an experienced IT Helpdesk/Service Desk Coordinator to join our team in India. The ideal candidate will have a strong technical background and a passion for providing exceptional customer service. You will be the first point of contact for end-users needing assistance with their IT-related issues.

Responsibilities

  • Provide first-level technical support to end-users via phone, email, and chat.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Document and track support requests using the ticketing system.
  • Assist in the setup and configuration of IT equipment for new employees.
  • Maintain inventory of IT assets and ensure proper documentation of support activities.
  • Collaborate with other IT teams to escalate complex issues when necessary.
  • Provide training and guidance to users on various software applications and IT policies.

Skills and Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 1-5 years of experience in an IT helpdesk or service desk role.
  • Strong understanding of computer systems, mobile devices, and other tech products.
  • Proficiency in Microsoft Office Suite, Windows, and basic network troubleshooting.
  • Excellent communication skills and ability to explain technical information to non-technical users.
  • Customer-focused mindset and ability to handle challenging situations with professionalism.
  • Familiarity with ticketing systems and remote support tools.

More Info

Job Type:
Permanent Job, Jobs for Women
Industry:
Financial Services, Accounting, Finance
Function:
Admin/Secretarial/Front Office
Employment Type:
Full time
Open to candidates from:
Indian

About Company

3i Infotech Limited

3i Infotech is a global IT company headquartered in Mumbai, India, at the forefront of digital transformation initiatives with deep domain expertise across BFSI, Healthcare, Manufacturing, Retail, and Government sectors.

Our Reach
With over 5000+ employees in 30 offices across 15 countries and over 1000+ clients in more than 50 countries across 4 continents, 3i Infotech has a significant presence in geographies like North America, India, Asia Pacific, Middle East and Africa, Kingdom of Saudi Arabia, and South Asia. Our wide range of IT services has successfully transformed the business operations of customers globally.

Our Digital Roadmap
3i Infotech's digital roadmap, under our NuRe Brand, is centred on combining our offerings with emerging technologies like AI, Blockchain, RPA, and Low-code to help our clients add agility and innovation in their digital transformation initiatives. Our services perfectly complement business-specific product solutions, catering to the banking, financial services, and insurance industries.

Our Commitment
At 3i Infotech, we are committed to helping mid-sized companies consistently maximize their digital potential and realize their returns on digital. Our NuRe Brand represents our focus on transforming digital aspirations into tangible results, ensuring every tech investment drives measurable success and growth. We fuel business success by turning digital dreams into reality and optimizing investments for optimal growth.

Job ID: 133331165

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Last Updated: 24-11-2025 10:40:15 AM
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