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Xl Dynamics

IT Helpdesk Executive

Xl Dynamics
Navi Mumbai, Mumbai, India
1-3 Years
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Job Description

Take Your Career to the Next level with XLD! Apply Now

  • Position: IT Helpdesk Executive
  • Job Shift: Day
  • Experience: 1 - 3 years
  • Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
  • Job Location: Navi Mumbai
  • Salary Range: 3 Lakhs to 5 Lakhs per annum

Key Responsibilities

  • Providing technical support for all hardware/software problems.
  • Maintaining overall ownership of user's issues & ensuring resolution within agreed service levels.
  • Managing the help-desk system by recording appropriate information for fault incidents and resolving the fault from a remote location or by accessing the user's desktop.
  • Managing service requests, software installations, new computer setups, upgrades, etc.
  • Supporting the following technologies: Microsoft Office, Internet Explorer, Windows, desktops, laptops, printers, network printer, NICs, basic LAN/WAN connectivity and others as assigned.
  • Troubleshooting network related issues.
  • Troubleshooting login and domain related issues.
  • Troubleshooting operating system and general software related issues.
  • Recording escalations from employees and notify the IT head on any operational escalations and complaints.
  • Resolving the queries in accordance with the help-desk escalation process.

Skills/Expertise

  • Basic understanding of computer hardware and software.
  • Knowledge of operating systems (Windows, macOS, Linux).
  • Familiarity with common business applications (Microsoft Office, email clients, etc.).
  • Troubleshooting skills for hardware and software issues.
  • Customer-focused approach to problem-solving.
  • Good communication skills (both verbal and written).
  • Understanding of common IT support tools and methodologies.
  • Proficiency in providing remote assistance to end-users.
  • Knowledge of remote desktop tools for troubleshooting.
  • Understanding of basic cybersecurity principles.
  • Awareness of common security threats and best practices.

Note

  • Salary will not be a constraint for the right candidate and it may vary based on experience and skill set.
  • Candidates who have appeared for our selection process in the last 3 months are not eligible for this opening.
  • Candidates with notice period of more than 30 days (non-negotiable), are requested not to apply.

Take Your Career to the Next level with XLD! Apply Now

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It
Employment Type:
Full time

About Company

Xl Dynamics

Job ID: 147464181

Jobs by Skill - IT
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Last Updated: 15-05-2026 06:50:17 PM
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