IT Help Desk Intern

Role Summary 

This internship provides an opportunity to gain hands-on experience in IT support and help desk operations within a global technology environment. The intern will work closely with IT teams to troubleshoot and resolve hardware/software issues, assist in system setups, and deliver excellent internal customer support. 

Key Responsibilities 

• assist users with troubleshooting hardware and software issues 
• support installation and configuration of computer systems and applications 
• document technical issues and resolutions in ticketing tools 
• escalate unresolved incidents to appropriate teams as per guidelines 
• maintain asset records and support inventory audits 
• provide support for email, VPN, and other IT services under supervision 
• assist in onboarding support including system setup for new employees 

Basic Qualifications 

• currently pursuing or recently completed a degree/diploma in Information Technology, Computer Science, or related field 
• understanding of basic IT concepts and Microsoft Office Suite 
• eagerness to learn and adapt in a fast-paced IT environment 

Preferred Qualifications 

• coursework or certifications in IT support, hardware, or networking ( CompTIA A+, Microsoft certifications)