IT Field support engineer

The primary duty of the FE is to provide technical expertise & support in facilitating the smooth running of the IT service technology platforms.

Key Responsibilities and Accountabilities

• Take responsibility for the smooth running of all employees facing desktops, laptops, tablets, DTEN, smart devices, OS's, Printers, VC rooms & applications.

• Provide support for any IT related issue as directed by management.

• Perform daily checks on DC equipment and report them to the management.

• Provide weekly reports to management for all issues at assigned sites.

• Take ownership of incidents & service request and professionally manage them through to resolution.

• Ensure all incidents, issues and changes are recorded by users through the service desk.

• Manage incidents, Service request and changes through Service Now (service desk tool)

• Provide hands on support for other IT teams, i.e., Networks, Security, Server Admin and Telephony as required.

• Proactively manage assigned sites and suggest improvements and innovation.

• Undertake other tasks as assigned by management.

• Asset management

• Good MS Excel knowledge to manage assets.

• Printer troubleshooting and management.

• Microsoft Win11 OS installation and reimaging

• Microsoft Office 365 support

• Microsoft Outlook configuration, troubleshooting, housekeeping, and administration.

• Projector and audio-visual maintenance and support

• Network troubleshooting, IP, DHCP, DNS 1st and 2nd line.

Soft Skills

• Team player and proactive approach to share any risk with the management.

• Excellent communication skills Local and English, written and oral.

• Ability to deal professionally with users, customers, and suppliers.

• Ability to communicate technical information to non-technical users.

• Self-motivate, committed and enthusiastic IT professional, must be able to work on own initiative and without constant supervision.

• Understanding of ITIL