About The Opportunity
Healthcare Outpatient clinic and diagnostic services sector. We operate patient-facing clinics that rely on stable, secure on-site IT to run EMR workflows, appointment systems, diagnostic devices, and administrative operations.
We are hiring an on-site IT Support Executive to manage infrastructure, keep clinical systems available, and deliver fast, professional support to clinicians and front-desk staff.
Role: IT Support Executive (Primary title: IT Support Executive)
Location: Haridwar-India | Workplace: On-site
Role & Responsibilities
- Maintain and troubleshoot on-premise IT infrastructure: desktops, laptops, printers, scanners, network switches, and WiFi to ensure continuous clinical operations.
- Administer Windows servers and Active Directory accounts, implement group policies, manage user provisioning/deprovisioning and permissions for clinical staff.
- Support and administer Microsoft 365 services, email accounts, shared mailboxes, OneDrive and basic Exchange issues.
- Monitor and manage network devices and security: firewall rules, VPNs, LAN/WAN issues, and endpoint protection/EDR to protect patient data and maintain uptime.
- Perform backups, restore tasks and basic virtualization tasks (VM snapshots, VM provisioning) and coordinate with vendors for advanced server or backup incidents.
- Provide timely on-site user support, maintain IT asset inventory, document SOPs, and coordinate third-party vendors for hardware maintenance and clinical device integrations.
Skills & Qualifications
Must-Have (technical skills)
- Windows Server
- Active Directory
- Microsoft 365
- LAN/WAN troubleshooting
- Firewall configuration
- Endpoint security
Preferred (technical Skills)
- Veeam Backup
- VMware
- EMR/EHR support
Qualifications
- Bachelor's degree or diploma in IT/Computer Science or equivalent preferred.
- Proven on-site IT support experience in healthcare, clinical, or SMB environments; ability to work flexible hours where required.
- Strong documentation, vendor-management capability and adherence to data privacy practices (HIPAA/GDPR awareness advantageous).
Benefits & Culture Highlights
- Hands-on role with direct impact on patient-facing services and clinical workflows.
- Learning opportunities across healthcare IT systems, EMR integrations and vendor technologies.
- Collaborative, mission-driven environment focused on reliability and patient safety.
This role is optimized for candidates with practical, on-site IT support experience in healthcare or clinical settings. If you are a proactive problem-solver who can keep critical systems running and improve operational uptime, apply to join a focused IT team supporting essential patient services.
Skills: active directory,it,vmware,microsoft,endpoint security,data,firewall,windows server
