Job Description
- Department - Information Technology
- Role - IT Executive
- Location - Hyderabad - Head Office
Role & Responsibilities
Key Responsibilities
- Troubleshoot and resolve complex software issues in a timely manner, achieving maximum accuracy.
- Manage critical escalations, resolving advanced technical problems via phone, email, and remote desktop support. Collaborate with development teams to identify, report, and resolve recurring technical issues, improving system performance.
- Develop training materials and knowledge base content for internal staff, streamlining support processes and reducing resolution time.
- Handle user complaints and ensure that service issues are addressed quickly and professionally, contributing reduction in user churn.
- Provided expert-level troubleshooting for software, and operating system issues via phone and email support. Managed service desk ticketing system, ensuring all user issues were logged, prioritized, and resolved in a timely manner.
Preferred Candidate Profile
- Incident, problem, and change management (ITIL practices)
- Service desk tools (e.g., JIRA, Fresh service) Application troubleshooting and issue resolution.
- Supporting web and enterprise applications SQL for data queries and issue analysis.
Experience: 2 + year
Job Details
Role Level: Entry-Level Work Type: Full-Time Country: India City: Hyderabad ,Telangana Company Website: https://crissfin.com/ Job Function: Information Technology (IT) Company Industry/
Sector: Financial Services
What We Offer
About The Company
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