IT Executive-Conrad

The IT Executive is responsible for managing and implementing Information Technology (IT) systems in the hotel, in alignment with Hilton's strategies and priorities. This role includes measuring IT costs, benefits, and performance and providing these insights to hotel management and the Regional Information Systems Manager.

What will I be doing

As the IT Executive, you will be responsible for performing the following tasks to the highest standards:

• System Maintenance: Assist in maintaining hotel software and hardware, ensuring systems run efficiently and effectively.
• Technical Support: Resolve technical and operational issues reported by users, ensuring minimal disruption to hotel operations.
• Compliance: Follow instructions from the IT Manager for computer hardware and software operations, ensuring all IT processes adhere to best practices.
• User Access Management: Ensure all system user permissions are authorized before access is granted and perform monthly audits to ensure proper usage.
• Guest IT Support: Address guest IT inquiries with a focus on providing solutions with minimal risk, improving overall guest satisfaction.
• Data Management: Ensure the timely backup of hotel data and maintain ownership of all hotel data, ensuring security aligns with company standards.
• Cross-Hotel IT Support: Provide IT support to other Hilton hotels and assist in cross-training on IT systems across properties.
• Data Security: Ensure the security of hotel data, including access control and room registration security, is maintained according to Hilton's standards.
• Disaster Recovery: Complete regular disaster recovery drills to ensure operational departments are prepared with manual procedures when necessary.
• Local Solutions: Identify, evaluate, and implement local IT solutions, in consultation with the Regional Deputy General Manager of IT.
• Safety & Compliance: Adhere to hotel safety policies and emergency procedures to maintain a secure environment.

What are we looking for

An IT Executive serving Hilton Brands is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should demonstrate the following attitude, behaviours, skills, and values:

• Educational Background: University degree in IT or a related field with relevant certifications.
• Technical Proficiency: Proficient in Microsoft Office applications and other IT tools.
• Communication Skills: Strong communication and interpersonal skills to collaborate effectively with hotel teams.
• Language Proficiency: Proficient in English to meet business needs.