Requirements
Description & Requirements
As a IT Engineer at the Band-5, your role will involve leading and managing teams responsible for building, deploying, and maintaining software applications in a fast-paced, agile environment. You will be responsible for driving innovation and excellence in DevOps practices and ensuring that the team is delivering high-quality, reliable solutions that meet business requirements.
Essential Duties and Responsibilities:
- Provide technical consulting to project teams.
- Provide timely status updates and proactive communications on issues to the stakeholders and run/participate in Scrum/Kanban meetings within the team.
- Engage with global teams to effectively translate customer requirements to project requirements and identify potential solutions that are optimized to operate within the constraints of the product.
- Support pre and post-deployment activities.
- Monitor and troubleshoot application performance and production issues using tools like SolarWinds, Grafana, Prometheus, and Splunk.
- Generate reports related to availability, performance, and capacity bottlenecks at desired intervals as per operational requirements.
- Interact with internal teams and external 3rd party vendors to troubleshoot and resolve complex problems.
- Works with Security teams to ensure that infrastructure and software systems are properly secured.
Key Responsibilities and Duties:
- Provide technical consulting to project teams.
- Provide timely status updates and proactive communications on issues to the stakeholders & run/participate Scrum/Kanban meetings within the team.
- Engage with global teams to effectively translate customer requirements to project requirements and identify potential solutions that are optimized to operate with in constraints of the product.
- Able to effectively manage escalations and operate under crisis. Ability to take command of crisis situations.
- Supporting pre & post deployment activities.
- Driving team to the right direction to avoid late / missing SLA's in delivering files to the trading partners.
- Strong communication skills and ability to work independently.
- Monitor and troubleshoot application performance and production issues, using tools like Grafana, and Splunk.
- Daily responsibilities which include IT Infrastructure, OS monitoring & support on heterogeneous infrastructure domains comprising of Server, Storage, Network, Databases.
- Generating reports related to availability, performance and capacity bottle necks at desired intervals as per operational requirements.
- Logging of incidents and events based on appropriate categories using ServiceNow & JIRA ticketing tool and assigning it to the appropriate stake holders for resolution.
- Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems.
- Work with security teams to ensure that infrastructure and software systems are properly secured.
- Detail understanding on Axway functions.
- Experienced in Boomi loads handling and knowledge on Snowflake.
- Participate in regular meetings and team calls and provide status updates on projects and tasks.
- Handling Batch jobs Monitoring, File Management systems and Trouble shoot it.
- Maintain and enhance Knowledge Base articles.
- Handle shift alone without any dependencies
- Extensive experience working on Windows / Linux Operating systems. Strong knowledge on Shell Scripting, SQL Queries. One should have good knowledge on cloud platform.
- Develop Dashboard using Power BI, AWS concepts on EC2, S3, Cloud watch, Lambda.
- Troubleshoot malfunctions of enterprise hardware and software applications.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Preferred Skills & Qualification:
- Bachelor's degree in computer science, information technology, or a related field.
- 5+ years of experience in Production/Application support and maintenance projects.
- Hands‑on experience in monitoring, supporting, and resolving production issues in middleware environments (Tomcat, JBoss, Apache).
- Knowledge of Windows/Unix systems administration.
- Familiarity with cloud computing environments such as AWS, GCP, or Azure.
- Timely reporting of status and communication of events for effective decision making by the management.
- Willingness to support on call / 24x7 rotations.
- Accountable for at least for one Project initiates and resolve showstoppers.
- Strong communication and collaboration skills, with the ability to work in a team environment.
- Understanding of security principles and experience with securing infrastructure and applications.
- Basic Knowledge on SQL, Boomi/Snowflake, MMS, Power BI and Java is preferrable.
