IT -Engineer

Behavioral Skills

• Email etiquette
• Communication skills
• Critical thinking and problem-solving skills
• Achievement/Performance oriented
• Effectively address software requirements of the Bank pertaining modules, Collections either through development of in-house software or through customization of external software and its subsequent testing, implementation.
• Provide technical expertise to the application development and testing team
• Plan and finalize the new IT projects/initiatives based on business requirement, work closely with project delivery team for presenting project proposal to departments/National Leadership Team and seek approval for implementation. Design and prepare broad implementation plan for approved projects.

Business

• Manage change requests for different systems: Guide the team of system analysts in understanding the business requirement and execute end to end support in development & maintenance of Asset banking applications at Ujjivan
• Responsible for addressing software requirements & testing from Application & Program Management Head and support implementation of the software seamlessly
• Monitor the implementation, maintenance and support for systems related to asset banking.
• Track and update the status to the change to the respective stake holders
• Oversee the development/customization of software by the vendor and adhere to Ujjivans requirements and project timelines

Customer (Both Internal & External)

• Adherence to client (internal) deliverables timelines
• Manage user experience to have complete clients satisfaction Internal process
• Under asset banking, manage day to day system changes / Testing of IT operations, implementation of change as per client/user requirements
• Track the entire process of customization of external software to meet business requirements
• Preparation of solution Document
• Providing solution for system integration
• Oversee the execution of the test cases and documentation of necessary user manuals
• Testing of new change request.
• Checking the backend functionality provided by the vendor
• Provide necessary support to client (internal) by following-up with concerned external/internal service providers, periodically
• Manage necessary enhancement/corrections in the Business system including CBS and other delivery channels that come under assets banking

Internal Process

• Managing Audit open issue
• Manage Change Request process
• Completion of goal setting, appraisal and feedback
• Adhere SLAs related to business-critical services are met by the IT team - 85%
• Adherence to timelines and Budgets for the projects under management - 95%
• Lead and Manage vendor services in order to ensure that the services are being delivered as contracted and as per agreed SLA - 100%
• Compliance to Regulatory requirements as per timelines committed - 100%

Innovation & Learning

Completion of relevant certifications and assigned trainings