We are looking for a skilled IT Engineer to manage and support the organization's IT infrastructure, ensure smooth system operations, and drive technology-enabled process improvements. The role involves infrastructure management, network administration, system security, and automation of IT and business processes using modern technologies including AI-based tools. The ideal candidate should be capable of maintaining reliable IT systems while identifying opportunities for automation and efficiency improvements.
Key Responsibilities
- Manage and maintain the organization's IT infrastructure, including servers, desktops, laptops, networking devices, and related systems.
- Design, install, configure, and upgrade computer hardware, operating systems, and enterprise software.
- Monitor and manage LAN, WAN, and wireless network infrastructure to ensure seamless connectivity.
- Implement and maintain IT security systems, including antivirus, firewalls, and data protection mechanisms.
- Troubleshoot and resolve hardware, software, network, and infrastructure-related issues efficiently.
- Identify opportunities for process automation and implement automation tools or scripts to improve operational efficiency.
- Leverage AI-based tools and technologies to optimize IT operations, monitoring, data analysis, and workflow automation.
- Ensure systems are updated with the latest patches, security updates, and upgrades.
- Provide technical support and respond to employee IT service requests.
- Train employees on newly implemented hardware, software, and digital tools.
- Maintain documentation of IT infrastructure, system configurations, and automation processes.
- Prepare periodic reports on system performance, infrastructure status, and improvement initiatives.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 3–6 years of experience in IT infrastructure management and system administration.
- Strong knowledge of computer hardware, operating systems (Windows/Linux), and enterprise applications.
- Hands-on experience with LAN, WAN, VPN, and wireless networking technologies.
- Knowledge of IT infrastructure management, cloud environments, and system security protocols.
- Familiarity with process automation tools, scripting, or workflow automation platforms.
- Basic understanding or hands-on exposure to Artificial Intelligence (AI) tools and automation technologies.
- Strong troubleshooting, analytical, and problem-solving abilities.
- Good communication and project coordination skills.
Preferred Skills
- Certifications such as CCNA, MCSE, CompTIA Network+, or Security+.
- Experience with cloud platforms (AWS, Azure, or Google Cloud).
- Knowledge of AI-driven automation tools, monitoring systems, and IT service management platforms.
- Exposure to cybersecurity practices and database security systems.
