Company Name: VARITE India Private Limited
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- The candidate should have 2-4 years of relevant industry experience.
- Candidate in this role will be required to be working in 24x7 environment and comfortable working in different shift timings.
- Candidate will be required to take up calls / chats and work on incidents raised by end users in Ticketing tool - ServiceNow.
- Manage incidents for numerous critical services supporting Qualcomm's hardware and software engineering environment globally.
- Expected to support and troubleshoot existing systems, solve technical queries, and enhance the reliability and performance for the services.
- Provide technical support with an emphasis on customer service for Linux, UNIX, networking, and enterprise applications.
- Task may include the following but not restricted to:
- User maintenance tasks, including resetting passwords, creating users, disabling the automatic creation of users, and cleaning up files left open by former users.
- Administrative operations, including setting the server security level, obliterating files to reclaim disk space, editing submitted change lists, verifying server integrity
- Basic knowledge of server, storage path, commands to identify mounts, do network health check
- Verify user access, verify site authentication
- EDA tool experience will be a plus.
- Exposure to EDA industry tools such as Open Text ETX, LSF - load scheduler, E-commander, perforce are additional applications on which hands-on experience will be a plus
- The candidate is expected to be working as a Tier1 engineer providing resolution to incidents.
- Use the existing technical SOPs and his / her domain expertise to resolve complex issues within the set SLA for the team.
Qualifications:
Minimum Qualifications:
- Experience in any of Linux, Ubuntu, Redhat and clustering technologies. Experience on SAN/NAS would be a plus. Experience in Batch queuing technologies/LSF is a plus. Knowledge of and experience in supporting enterprise applications in a Linux/Unix environment. Experience in ticket support (Service Now or JIRA) with good communication and analytical skills.
Preferred Qualifications:
- Excellent oral and written communication skills. Solid understanding of Linux and Unix operating system. 2-4 years of Linux/Unix. Knowledge of Version Control tools like ClearCase, Perforce, Git. Must be a self-starter, team player. Excellent troubleshooting skills and customer support experience. Customer Service oriented and thrive in a dynamic environment.
Education -
- Required Bachelors / Masters degree in computer engineering stream
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India - VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:0-2 yearsINR 5,0002-6 yearsINR 7,5006+ yearsINR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
