IT Delivery Center Lead, APAC (Based in Hyderabad, India)

The IT Delivery Center Lead is accountable for setting up, operating, and scaling the IT Delivery Center at their site, establishing it as a key site within Global IT's delivery model aligned with global standards and integrated ways of working. The lead actively promotes Global IT's vision, strategy, and values across the Center to embed a consistent culture and ways of working.

The IT Delivery Center Lead is also accountable for service delivery, operational continuity, client satisfaction, compliance (including security and data protection), and overall operating efficiency. As the on‑site dotted-line people manager for all IT Delivery Center staff (35, with growth potential), the Lead partners with the HR functions to hire, onboard, develop, and retain talent while meeting local requirements and fostering an inclusive, high-performing environment.

Serving as the local business liaison and primary on-site IT management contact for business stakeholders and Global IT teams, the Lead ensures transparent communication and effective escalation and resolution of issues. The role coordinates workplace infrastructure and operations, IT onboarding, and the provision of HR, legal, and other corporate services with corporate functions and Olympus staff on-site and maintains vendor and partner relationships to support Center operations and delivery.

In addition, the IT Delivery Center Lead manages Global IT initiatives and projects and drives the local rollout and adoption of global programs.

• Accountable for planning and executing the stand-up of the IT Delivery Center at their site, including coordinating workplace infrastructure, connectivity, security, onboarding, and business continuity with local corporate functions.
• Accountable for establishing the Center as a key delivery site fully aligned with Global IT standards and integrated ways of working; promoting Global IT's vision, strategy, and values locally; and fostering Olympus and Global IT culture.
• Provide local people leadership: drive hiring and staffing with HR and IT sub-functions; support solid-line managers in talent development; deliver structured performance inputs; coach team members; build an inclusive site culture; support employee well-being; and ensure adherence to HR processes and local requirements.
• Lead day-to-day operations of the IT Delivery Center; be accountable for service delivery outcomes, operational continuity, client satisfaction, and operating efficiency; define and track KPIs and SLAs; share lessons learned; and drive continuous improvement.
• Optimize costs and operational efficiency of the IT Delivery Center; manage the local budget.
• Monitor center capacity and resource utilization; recommend optimization actions.
• Responsible for local stakeholder management and communication; serve as the local business liaison and primary on-site IT management contact for business stakeholders and Global IT teams; ensure clear communication and timely, effective escalation and resolution of high-impact service issues affecting local operations.
• Ensure security, data protection, and compliance with local laws and regulations (including GDPR); maintain robust controls and audit readiness in coordination with global security and compliance functions.
• Maintain vendor and partner relationships, including contracts, SLAs, and performance management, to support Center operations and delivery.
• Program and project management: lead Global IT initiatives to achieve agreed outcomes; plan, execute, and roll out global programs and projects locally, including change management and adoption.

Other responsibilities / duties as assigned.

Why work at Olympus

At Olympus, we are committed to fostering a high-performing culture, a collaborative environment, and empowering everyone to shine. Our shared values—integrity, empathy, long-term view, agility, and unity—form the foundation of our culture and guide our behavior. These values ensure that our people feel they are making a meaningful difference every single day.

What we are looking for:

Education:

• Bachelor's or master's degree in Business Administration, Information Technology or related field, or equivalent work experience

Experience:

• Proven experience establishing and scaling an IT delivery/shared-services center of minimum 40 FTE preferably in a comparable site or region.
• Minimum 8 years of experience in responsible position for IT service and/or IT infrastructure delivery
• Strong practical experience in delivering IT services in a distributed, outsourced IT delivery model with internal delivery centers and external MSPs providers
• Progressive experience in a multinational, multidivisional technology environment

Management experience

• Minimum 5 years experience in people management of a minimum 20-person team within a regional/global IT organization
• Leadership & people management - Lead, motivate, and develop a team; drive performance, inclusion, and local culture.

Apply Now:

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Want to know more

Confidential discussions are welcome; contact our TA Partner.

Olympus is an Equal Opportunity Employer.

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a nondiscriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.