Job Description

Responsibilities :

1. End-user understanding and business analysis

Build a strong understanding of Supply Chain processes, user journeys, pain points and expected business outcomes.

Engage end users and business stakeholders through interviews, workshops, observations and feedback sessions. 2. Requirement gathering, refinement and prioritisation

Collaborate with the Product Owner to gather, structure, validate and prioritise requirements.

Create and maintain product requirements, user stories, functional specifications and supporting documentation.

Support backlog refinement by clarifying scope, assumptions, dependencies, constraints and expected outcomes. 3. Product communication and stakeholder alignment

Help the Product Owner communicate the product vision, business needs, priorities and expected benefits in language understood by all stakeholders.

Act as a bridge between Supply Chain users, product management, solution architects, data teams, developers, testers and delivery partners.

Prepare clear materials for decision-making, refinement sessions, governance forums, demonstrations and user engagement. 4. Data analysis and insight generation

Collect, validate and analyse relevant product, process and user data to support product decisions.

Identify patterns, trends, correlations, exceptions and root causes that can inform product strategy and prioritisation. 5. Delivery, testing and release readiness

Support delivery teams throughout solution design, build and configuration by clarifying requirements and expected outcomes.

Collaborate with testing and business teams to define test scenarios and support functional validation and user acceptance testing.

Validate delivered functionality against agreed requirements and acceptance criteria. 6. Risk, dependency and change management

Support the Product Owner in identifying, assessing and mitigating risks that may affect product success.

Identify dependencies across Supply Chain processes, data, integrations, systems and delivery teams.

Maintain visibility of assumptions, constraints, issues and decisions affecting requirements or product outcomes. 7. Product performance and continuous improvement

Analyse product effectiveness, usage, adoption, user satisfaction and business outcomes.

Identify improvement opportunities and recommend actions to enhance product value, usability, effectiveness and profitability

Additional Responsibilities:

Key working relationships

Product Owner and Product Manager.

Supply Chain business stakeholders, process owners, key users and end users.

Solution Architects, Data and Integration teams, developers, configurators and testers.

Enterprise Architecture, platform, security and infrastructure teams.

Delivery leads, change teams and external implementation partners.

Technical and Professional Requirements:

Must have

Strong business analysis and requirements-engineering skills, including user stories and acceptance criteria.

Good understanding of end-to-end Supply Chain processes and the role of digital products in supporting them.

Ability to analyse data, identify patterns and translate findings into actionable business insights.

Experience with backlog refinement, prioritisation, functional validation and user acceptance testing.

Ability to map processes, clarify business rules and structure complex information.

Excellent stakeholder communication, workshop facilitation and relationship-management skills.

Ability to communicate effectively with business, product, architecture, data and technical delivery teams.

Strong problem-solving, critical-thinking and attention-to-detail capabilities.

Collaborative, user-centric, value-oriented and continuous-improvement mindset.

Ability to work effectively in a complex, multi-team and multi-vendor environment. Good to have

Experience with Agile product management and delivery practices.

Knowledge of Supply Chain Planning, Logistics, Manufacturing, Customer Service, Quality or Procurement processes.

Experience with analytics, reporting or visualisation tools and common data concepts.

Familiarity with enterprise platforms, APIs, integrations and master-data concepts.

Experience supporting product adoption, change management or business readiness. Bachelor's or Master's degree in Supply Chain, Business, IT, Data, Engineering or a related field. 5+ years in product analysis, business analysis, Supply Chain digital solutions or enterprise delivery. Proven experience translating stakeholder needs into clear requirements and supporting product delivery in a complex organisation. Relevant business analysis, Agile, product management, data analytics or Supply Chain certification is an advantage.