Job Description
Job Description
Role Statement
The IT SC & Ops Analyst (Global) provides centralized data analytics, reporting, and program governance support for the IT Supply Chain & MES portfolio spanning 30+ manufacturing plants across Americas, EMEA, and APAC. The role enables data-driven decision-making for leadership by consolidating cross-regional deployment progress, resource utilization, investment planning, and risk tracking - ensuring transparency and governance alignment across all product lines (Ignition, CyberPlan - APS, Brick - legacy MES, WMS, TMS, QMS).
Key Duties
Data Analytics & Reporting
. Provide data analytics and reporting for the IT SC & MES portfolio across all regions and product lines.
. Track deployment progress, resource utilization, and milestone adherence across 30+ manufacturing plants.
. Coordinate cross-regional reporting and status consolidation for leadership reviews.
. Build and maintain executive dashboards providing visibility into throughput, delivery, and quality trends.
Investment Planning & Business Case Support
. Support investment planning and business case development for new deployments, upgrades, and enhancements.
. Perform scenario planning and what-if analysis to support prioritization decisions during planning cycles.
. Track budget utilization vs. forecast and flag variances for leadership attention.
Program Governance & Documentation
. Maintain program documentation and governance artifacts across all product lines.
. Drive process standardization for IT SC & MES operations globally.
. Support audit and compliance documentation requirements.
. Maintain risk register and mitigation tracking, escalating critical items proactively.
Vendor & Operational Support
. Support vendor performance tracking and contract management.
. Enable data-driven decision-making for leadership through structured inputs and analysis.
. Coordinate with BRMs and regional teams for consolidated reporting cadence.
. Support preparation of materials for governance meetings, steering committees, and monthly reviews.
Qualification and Experience
Required
. 4-7 years of experience in IT program analytics, PMO, or business analyst roles within IT or Supply Chain or manufacturing environments.
. Strong analytical skills with ability to translate operational data into actionable insights.
. Experience building executive dashboards and reporting using tools such as Power BI, Excel, or similar.
. Experience tracking multi-project portfolios across geographies.
. Strong documentation, process standardization, and governance skills.
. Excellent stakeholder communication and cross-functional coordination abilities.
Preferred
. Experience in manufacturing IT environments (SACDA, MES, APS, ERP, WMS, supply chain systems).
. Familiarity with Agile/Lean delivery methodologies.
. Experience with project/portfolio management tools (ServiceNow, Jira, MS Project, or similar).
. Knowledge of Industry 4.0 / Digital Factory concepts.
. Background in multi-regional / multiplant IT operations support.
Key Performance Indicators
. Reporting accuracy and timeliness (weekly/monthly cadence adherence).
. Deployment milestone tracking accuracy vs. actuals.
. Investment forecast accuracy vs. actual utilization.
. Process documentation completeness and currency.
. Stakeholder satisfaction with governance reporting.
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About Company