Role Overview:
We are looking for a highly adaptable IT & Cybersecurity Support Engineer based in India. This is a true hybrid role: you will be the first line of defense for our organization's cybersecurity infrastructure, while also serving as the go-to person for day-to-day technical assistanc
e.We need a security-minded professional who is perfectly comfortable architecting an Entra ID conditional access policy one minute and helping a user troubleshoot a laptop issue or install an application the next. If you love cybersecurity but enjoy hands-on IT support and helping people daily, this role is for you.
Key Responsibilities:
Hands-On IT Support & Daily Operations
- Helpdesk & Troubleshooting: Provide immediate, hands-on support for everyday IT requests, including troubleshooting laptop hardware/software issues and resolving network connectivity problems.
- Application Management: Assist users with installing, configuring, and updating standard business applications and specialized software.
- Meeting & Collaboration Support: Ensure smooth virtual collaboration by setting up and troubleshooting video conferencing tools, and assisting with meeting logistics (including leveraging AI tools for meeting summaries.
- Device Enrollment: Manage remote device setups, enforce BYOD compliance, and troubleshoot network restrictions using Microsoft Intune.
- Lifecycle Management: Handle technical onboarding and offboarding, ensuring secure account provisioning and immediate access revocation.
Cybersecurity & Infrastructure Security
- Threat & Identity Management: Configure and enforce strict Conditional Access policies and oversee Identity and Access Management (IAM).
- Incident Response: Rapidly investigate suspected account compromises, trace audit logs, and deploy immediate anti-phishing safeguards.
- Data Protection: Manage Microsoft Purview for Data Loss Prevention (DLP) and data retention policies.
- Authentication Rollouts: Assist in the implementation and troubleshooting of S/MIME and passwordless authentication frameworks.
- Compliance Support: Play a key role in technical security testing, vulnerability patching, and maintaining compliance documentation for ISO 27001 audits.
Required Skills & Experience
- Experience: 3+ years in a hands-on IT Support or Systems Administration role, with a strong, demonstrated focus on Information Security
- Security Stack Expertise: Deep, practical experience with Microsoft 365 security features (Defender, Purview, Entra ID/Azure AD, Intune.
- Mindset: A strong customer-service attitude. No task is too small, and you are comfortable shifting from high-level security investigations to basic app installations.
- Communication: Exceptional English communication skills, capable of explaining technical fixes to non-technical users patiently.
- Workspace: A dedicated, highly secure home office setup with high-speed, reliable internet.
Preferred Certifications
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) or Identity and Access Administrator (SC-300)
- CompTIA Security+ / Network+.
