IT Customer Service Representative

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Microsoft Windows Desktop Management, fostering a collaborative environment where learning and contribution are valued. We warmly invite you to join us in this exciting journey of growth and shared success.

Ensure production systems are available and operating according to defined service level agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish and maintain disaster recovery procedures to safeguard critical operations.

Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED:

Intermediate proficiency in Microsoft Windows Desktop Management.

It is advantageous to have prior experience in relevant related skills.

Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Beginner proficiency in troubleshooting technical issues.

Intermediate proficiency in customer service skills.

Advanced proficiency in communication and interpersonal skills.

Beginner proficiency in time management.

Intermediate proficiency in documentation and reporting.