IT Coordinator (Student Help Desk)

Position: IT Coordinator – Student Help Desk

Department: Information Technology (IT)

Experience: Freshers / Relevant experience preferred

Qualification: Graduate in any discipline

Location: Noida

About the Role

We are looking for a well-communicative and student-friendly IT Coordinator to join the Student Help Desk team. The candidate will be the first point of contact for students seeking assistance with IT-related services and will help ensure a smooth, responsive, and positive support experience.

Key Responsibilities

• Serve as the first point of contact for students visiting the IT Help Desk.
• Understand student queries and provide appropriate guidance regarding IT services and facilities.
• Create awareness among students about available IT facilities, systems, and support services.
• Coordinate with the IT team to ensure timely resolution of student-related IT concerns.
• Maintain clear and professional communication with students and relevant stakeholders.
• Track and follow up on student queries, requests, and complaints as required.
• Gather student feedback and identify opportunities to improve the quality and efficiency of IT support services.
• Maintain a positive, helpful, and service-oriented environment at the Student Help Desk.

Desired Skills

• Excellent verbal and written communication skills.
• Good interpersonal and student-handling skills.
• Basic understanding of computers, IT services, and common technical issues.
• Strong coordination and problem-solving abilities.
• Patient, approachable, and service-oriented attitude.
• Ability to work effectively in a fast-paced academic environment.