Experience: 5–7 Years
Qualification: Bachelor's degree in IT / Computer Science / Engineering or equivalent.
Location: Bangalore (Site-based)
Role Purpose
The IT Administrator – Empower 3 Application Support is responsible for the administration, operational support, software upgrade management, and regulatory compliance of the Waters Empower 3 Chromatography Data System (CDS). The role ensures system availability, data integrity (ALCOA+), regulatory compliance (21 CFR Part 11), and uninterrupted support to Quality Control and laboratory operations.
Key Responsibilities
Empower 3 Application Administration
- Administer Waters Empower 3 Enterprise / Workgroup environments including application servers, databases, LAC/E, nodes, and client workstations
- Manage user accounts, user groups, roles, and privileges in compliance with approved SOPs & segregation of duties.
- Create and maintain projects, instruments, acquisition clients, and system policies
- Support node addition, modification, and decommissioning activities with full audit trail enablement
System Operations & Application Support
- Provide IT support for Empower-related incidents, system performance issues, and user queries.
- Monitor server health, Empower services, database performance, and connectivity between servers, LAC/E, instruments, and workstations
- Coordinate with Waters/vendor support and internal teams for resolution of complex issues
Software Upgrade, Patch & Version Management
- Provide end-to-end support for Empower 3 software upgrades.
- Perform pre-upgrade readiness activities, including compatibility checks for OS, database, instruments, LAC/E, and client components.
- Support installation, configuration, and upgrade activities.
- Assist and support qualification execution, SQT script execution during upgrades.
- Perform post-upgrade verification, including system functionality checks, user access validation, instrument connectivity testing, and business confirmation.
Data Integrity, Compliance & Audit Readiness
- Ensure Empower system compliance with GxP, ALCOA+, 21 CFR Part 11, and internal Quality Management System requirements
- Support audit trail functionality, electronic records, and electronic signatures
Backup, Restore & Disaster Recovery
- Perform and monitor backups of Empower databases, projects, and raw data as per approved SOPs
- Execute documented data restoration during incidents, verification, or disaster recovery activities
- Support periodic backup restore testing and disaster recovery drills
Required Skills & Competencies
Technical Skills
- Strong hands-on experience with Waters Empower 3 CDS (FR4 / FR5 & above)
- Experience with Windows Server & networking basics.
- Knowledge of acquisition servers, node management, LAC/E and instrument connectivity.
- Experience in system upgrades, patching, and validation support
Quality & Compliance
- Strong understanding of GxP systems, data integrity (ALCOA+).
- Working knowledge of Qualifications.
Behavioural Skills
- Strong documentation and communication skills
- Ability to work with cross-functional teams (QC, QA, Validation, Vendors)
- Compliance-driven and detail-oriented mindset to support system incidents by considering the business timelines.
