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IT Catalogs Product Manager

Pepsico
Hyderabad
8-10 Years
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  • Posted 12 days ago
  • Over 50 applicants
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Job Description

Overview

We are seeking a highly skilled IT Catalogs Product Manager with a strong consulting and functional background to lead the strategy, development, and optimization of IT Service Catalogs. The ideal candidate should have 8-10 years of experience in IT Service Management (ITSM), ITIL frameworks, and ServiceNow platform expertise. This role requires a blend of technical acumen, strategic thinking, and stakeholder engagement skills to ensure seamless IT service delivery.

Responsibilities

Product Ownership & Strategy:

  • Drive the IT Service Catalog roadmap, aligning with enterprise ITSM strategies.
  • Ensure the Service Catalog meets business needs and enhances user experience, automation, and efficiency.
  • Collaborate with business units, IT teams, and stakeholders to understand service requirements and optimize catalog offerings.
  • Act as a subject matter expert (SME) on IT Catalogs, providing guidance on best practices and frameworks.
  • Work closely with business leaders, IT teams, and service owners to refine and improve IT services.
  • Work with cross-functional teams to design, implement, and enhance Service Catalog solutions in ServiceNow.

Qualifications

  • 8-10 years of experience in IT Service Management (ITSM) and Service Catalog management.
  • Strong expertise in ITIL framework (ITIL v3 or v4 certified preferred).
  • Hands-on experience with ServiceNow ITSM, Service Catalog, and Request Management.
  • Functional expertise in IT Service Design, Workflow Automation, and Process Optimization.
  • Proven ability to define catalog structures, SLAs, workflows, and automation solutions.
  • Experience in consulting, stakeholder management, and business process reengineering.
  • Strong understanding of enterprise IT landscapes, integrations, and self-service enablement.
  • Excellent analytical, communication, and leadership skills.

More Info

Job Type:
Permanent Job
Industry:
Food and Beverage
Role:
Product Manager
Function:
IT
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Pepsico

PepsiCo is a playground for curious people. We invite thinkers, doers, and changemakers to champion innovation, take calculated risks, and challenge the status quo. From executives to team members on the front lines, we’re excited about the future. We take chances. Together, we dare to make the world a better place. Our associates are the magic ingredient. Each of them plays an integral role in helping create deep connections between people and our products. Think about your last group celebration: Chances are, one of our iconic brands was by your side. At PepsiCo, you’re invited to be a part of a global team of innovators who make, move, and sell these products—which are enjoyed by more than 1 billion people a day. A career at PepsiCo means working in a culture where everyone’s welcome. Here, you can dare to be yourself. No matter who you are or where you’re from, you can influence the people around you and the world at large. By showing up, you’ll have the opportunity to learn, develop and grow your skills for the future. Our supportive teams can fuel your professional goals to make a global impact on people and the planet. Join us. Dare for Better.

Job ID: 134083023

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Last Updated: 01-12-2025 06:32:03 AM
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